Travis Rushing
Jackson
Summary
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Advocate II
Farmers Insurance Exchange
06.2022 - Current
- Resolves customer inquiries through effective communication and problem-solving skills.
- Promotes superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhance customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamline workflow processes, improving response times and enhancing customer satisfaction.
Fraud Risk Analyst Lead
The Hudson Bay Company
06.2018 - 02.2022
- Reviewed orders in various queues and files for potential fraud
- Analyzed risk data to identify potential vulnerabilities in operational processes.
- Developed and implemented risk assessment frameworks to enhance decision-making capabilities.
- Trained junior analysts on risk evaluation methodologies and best practices.
Sr. Specialist CSR
Comcast Xfinity Retention Center
03.2013 - 05.2018
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Mastery of customer service management systems and databases
Education
High School Diploma -
Jim Hill High School
Jackson, Mississippi01-1995
Skills
- Coaching and Mentoring
- Data Management
- Team Building and Communication
- Problem Solving and Listening
- Policies and Planning
- Telecommunications and Microsoft Office Suite
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Computer proficiency
- Technical support
- Technical troubleshooting
Certification
P&C Licensed 08/17/2022
Timeline
Customer Service Advocate II
Farmers Insurance Exchange
06.2022 - Current
Fraud Risk Analyst Lead
The Hudson Bay Company
06.2018 - 02.2022
Sr. Specialist CSR
Comcast Xfinity Retention Center
03.2013 - 05.2018
High School Diploma -
Jim Hill High School