Summary
Overview
Work History
Education
Skills
Timeline
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Trenice Jackson

Clinton, MS

Summary

Methodical Director with 17 years of comprehensive experience overseeing daily operations of Hospitality company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Assistant General Manager

Hilton Garden Inn Hotel
02.2024 - Current
  • Led operational strategy to enhance team performance and streamline workflows.
  • Implemented training programs to develop staff capabilities and improve service delivery.
  • Managed inventory systems, optimizing stock levels and reducing waste.
  • Coordinated cross-departmental initiatives, fostering collaboration and communication.
  • Oversaw budget management, ensuring adherence to financial guidelines and cost control measures.
  • Developed standard operating procedures to enhance operational efficiency and compliance.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Resolved problems promptly to elevate customer approval.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Assistant General Manager/Director of Sales

Hampton Inn By Hilton
02.2018 - 01.2024
  • Motivated and led team members to work together to achieve targets.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained sales volume and selling price by keeping current with supply and demand.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed and promoted weekly, monthly and quarterly sales objectives.

General Manager

Hampton Inn By Hilton
05.2016 - 02.2018
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Implemented successful business strategies to increase revenue and target new markets.

F&B Supervisor

Courtyard by Marriott
07.2012 - 02.2015
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with chefs to prepare custom menus, special meals and featured beverages.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Grew sales of catering services by 50% through strategic marketing and promotions.

Education

Associates Degree - Education

Hinds Community College
Raymond, MS
05.2009

Skills

  • Business Development
  • Operations Management
  • Project Management
  • Strategic Planning
  • Staff management
  • Employee relations
  • Food safety and sanitation
  • Employee scheduling
  • Strategic planning skill

Timeline

Assistant General Manager

Hilton Garden Inn Hotel
02.2024 - Current

Assistant General Manager/Director of Sales

Hampton Inn By Hilton
02.2018 - 01.2024

General Manager

Hampton Inn By Hilton
05.2016 - 02.2018

F&B Supervisor

Courtyard by Marriott
07.2012 - 02.2015

Associates Degree - Education

Hinds Community College

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Trenice Jackson