Summary
Overview
Work History
Education
Skills
Affiliations
Training experience
References
Timeline
Generic

Trevor Wigley

Hattiesburg

Summary

Dynamic healthcare professional with extensive experience at CareAllies and Hattiesburg Clinic, excelling in care coordination and Medicare Stars measures. Proven ability to foster strong provider relationships and enhance operational efficiency. Skilled in data analysis and effective communication, driving improvements in patient care and compliance monitoring. Committed to strategic planning and process enhancement.

Overview

24
24
years of professional experience

Work History

Provider Engagement Advisor

CareAllies
Hattiesburg
10.2021 - Current
  • Helped bridge the gap between providers and Cigna MA.
  • Keep providers abreast of gaps in care for patients and members.
  • Educate providers on Medicare Stars measures.
  • Help providers keep track of their membership, and which members need additional care.
  • Facilitate educational meetings for providers.
  • Cover the financial standing and progress of the IPA with board members monthly.
  • Build and establish relationships with the provider so they know that they are supported.

Transition Manager

Hattiesburg Clinic, P.A.
Hattiesburg
03.2021 - 10.2021
  • Organize and implement changes to reflect Hattiesburg Clinic policies and procedures.
  • Ensure all supplies are ordered or present for successful operations.
  • Maintain adequate staffing.

Assistant Administrator

Hattiesburg Clinic, P.A.
Hattiesburg
06.2011 - 03.2021
  • Supported administrative tasks for efficient clinic operations and patient service.
  • Maintained office supplies and ensured inventory levels met operational needs.
  • Collaborated with medical staff to streamline patient flow during busy periods.
  • Managed clinic managers to ensure they were following Hattiesburg Clinic policies and procedures.
  • Helped managers with maintaining adequate staffing.

Manager Ellisville Family Clinic

Hattiesburg Clinic, P.A.
Hattiesburg
04.2005 - 03.2011
  • Supervised daily operations to ensure effective patient care and staff performance.
  • Coordinated staff schedules to maintain optimal coverage and workflow.
  • Managed inventory supplies to support clinical activities and reduce waste.
  • Conducted regular meetings to address team concerns and foster collaboration.
  • Reviewed patient feedback to identify areas for service improvement and adjustment.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted performance reviews for team members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Healthworks Drug Screen Coordinator

Hattiesburg Clinic
Hattiesburg
10.2002 - 03.2005
  • Trained all clinic employees on the proper procedures for the collection of drug screens.
  • Worked with MRO to help with the contact of patients who had positive drug screens.
  • Trained employees on how to properly conduct a spirometry test.
  • I organized and helped schedule on-site drug screening.
  • I was responsible for reporting all drug screen results to companies.
  • I roomed patients and helped with testing needed, such as eye exams, EKGs, audiograms, spirometry, as well as collecting drug screens.

Receptionist/PAR Cloverleaf IC

Hattiesburg Clinic
Hattiesburg
06.2001 - 10.2002
  • Managed front desk operations and greeted visitors warmly.
  • Processed incoming and outgoing mail, ensuring timely delivery.
  • Coordinated office supplies and maintained inventory levels regularly.
  • Maintained a clean and organized reception area daily.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • I verified patients' insurance coverage and ensured it was loaded properly in our system.

Education

Bachelor of Science - Business Administration

William Carey University
Hattiesburg, MS
08-1999

Associate of Arts - Business Management

Jones County Junior College
Ellisville, MS
06-1996

High School Diploma -

Petal High School
Petal, MS
08-1993

Skills

  • Provider engagement
  • Medicare Stars measures
  • Care coordination
  • Data analysis
  • Policy implementation
  • Healthcare operations
  • Staff management
  • Customer relationship management
  • Compliance monitoring
  • Process improvement
  • Conflict resolution
  • Effective communication
  • Training and mentoring
  • Strategic planning
  • Problem-solving
  • Project management
  • Industry knowledge
  • Interview preparation
  • Attention to detail

Affiliations

  • Board Member of MGMA of MS.

Training experience

  • Previous CPR Trainer
  • Previous DAITIA certified drug screen trainer
  • Previous Spirometry Trainer

References

References available upon request.

Timeline

Provider Engagement Advisor

CareAllies
10.2021 - Current

Transition Manager

Hattiesburg Clinic, P.A.
03.2021 - 10.2021

Assistant Administrator

Hattiesburg Clinic, P.A.
06.2011 - 03.2021

Manager Ellisville Family Clinic

Hattiesburg Clinic, P.A.
04.2005 - 03.2011

Healthworks Drug Screen Coordinator

Hattiesburg Clinic
10.2002 - 03.2005

Receptionist/PAR Cloverleaf IC

Hattiesburg Clinic
06.2001 - 10.2002

Bachelor of Science - Business Administration

William Carey University

Associate of Arts - Business Management

Jones County Junior College

High School Diploma -

Petal High School

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