Tristina Dobson

40 hrs/week

• Managed high-volume caseload ensuring timely scheduling and follow-up of medical and vocational services.
• Scheduled and coordinated appointments, evaluations, and follow-ups while meeting required timelines.
• Processed referrals and tracked status to prevent delays in care delivery.
• Verified insurance eligibility and obtained authorizations prior to services.
• Maintained accurate and complete documentation for compliance and audit readiness.
• Conducted inbound and outbound calls to schedule, confirm, and follow up on services.
• Prepared referral packets and coordinated with external providers and facilities.
• Collaborated with interdisciplinary teams to ensure continuity of care.
• Processed payments and verified billing accuracy using CPT codes.
• Resolved scheduling conflicts and patient concerns while maintaining high customer satisfaction.

40 hrs/week

• Answered and directed high-volume calls using multi-line phone system.
• Scheduled appointments and maintained organized tracking systems.
• Provided front desk support and assisted clients with inquiries.
• Entered and updated client information with accuracy and attention to detail.

40 hrs/week

• Coordinated and scheduled staff training sessions to support operational efficiency.
• Supervised employees and ensured adherence to policies and procedures.
• Conducted quality assurance reviews and monitored performance metrics.

40 hrs/week

• Managed high-volume inbound calls and resolved customer concerns effectively.
• Maintained accurate documentation and processed account updates.
• Delivered excellent customer service in a fast-paced environment.