Trudy Collins
McComb
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
CSR
Capital Bridge Health Services
Bogalusa
08.2022 - Current
- Communicate effectively with beneficiary or consumers about their marketplace or Medicare account.
- Enrolling them into a plan of their choice.
- Effectively listening so that I can help resolve any issues that they may have.
- Adhered to company's established protocols for handling confidential data.
- Demonstrated excellent verbal communication skills when interacting with customers.
Salon Owner/Operator
Totally U
McComb
08.2008 - Current
- Managed daily salon operations, ensuring a welcoming environment for clients.
- Supervised staff, providing training and support for service excellence.
- Developed marketing strategies to attract new clients and retain existing ones.
- Coordinate clients appointment
- Provided excellent customer service to ensure repeat business from satisfied clients.
Education
N/a - Marketing Management
Southwest Mississippi Community College
Summit, MS 08.2011 - 05.2012
License - Cosmetology
Southwest Mississippi Community College
Summit, MS 08.2007 - 07.2008
Skills
- Customer service
- Data management
- Enrollment processing
- Issue resolution
- Effective communication
- Problem solving
Timeline
CSR
Capital Bridge Health Services
08.2022 - Current
N/a - Marketing Management
Southwest Mississippi Community College
08.2011 - 05.2012
Salon Owner/Operator
Totally U
08.2008 - Current
License - Cosmetology
Southwest Mississippi Community College
08.2007 - 07.2008