Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Twylar Magee

West Hattiesburg

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Sutherland Global
01.2023 - 02.2025
  • Answering calls about health care, going over denied claims, resolving issue in one call

CSR - Customer Service Representative

Teleperformance
09.2021 - 01.2023
  • Answering phones about claims, drug plans , ordering id cards and helping customer with whatever they needed

CSR - Customer Service Representative

Sykes Enterprises, Incorporated
01.2019 - 05.2020
  • Answering various questions resetting password

CSR - Customer Service Representative

General Dynamics Information Technology
09.2013 - 11.2018
  • Answering calls
  • Researching claims
  • Escalations
  • Helping members with Medicare benefits

Education

Associate's degree - Technical Business Administration

strayer university
04.2024

Skills

  • Customer Service
  • CSR
  • Call Center
  • Customer Care
  • Customer Support
  • Research
  • Sales
  • Technical Support
  • Typing
  • Microsoft Excel
  • Communication skills
  • Phone etiquette

Certification

CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Associate

Sutherland Global
01.2023 - 02.2025

CSR - Customer Service Representative

Teleperformance
09.2021 - 01.2023

CSR - Customer Service Representative

Sykes Enterprises, Incorporated
01.2019 - 05.2020

CSR - Customer Service Representative

General Dynamics Information Technology
09.2013 - 11.2018

Associate's degree - Technical Business Administration

strayer university
CPR Certification

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Twylar Magee