Twylar Magee
West Hattiesburg
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Sutherland Global
01.2023 - 02.2025
- Answering calls about health care, going over denied claims, resolving issue in one call
CSR - Customer Service Representative
Teleperformance
09.2021 - 01.2023
- Answering phones about claims, drug plans , ordering id cards and helping customer with whatever they needed
CSR - Customer Service Representative
Sykes Enterprises, Incorporated
01.2019 - 05.2020
- Answering various questions resetting password
CSR - Customer Service Representative
General Dynamics Information Technology
09.2013 - 11.2018
- Answering calls
- Researching claims
- Escalations
- Helping members with Medicare benefits
Education
Associate's degree - Technical Business Administration
strayer university
04.2024
Skills
- Customer Service
- CSR
- Call Center
- Customer Care
- Customer Support
- Research
- Sales
- Technical Support
- Typing
- Microsoft Excel
- Communication skills
- Phone etiquette
Certification
CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Associate
Sutherland Global
01.2023 - 02.2025
CSR - Customer Service Representative
Teleperformance
09.2021 - 01.2023
CSR - Customer Service Representative
Sykes Enterprises, Incorporated
01.2019 - 05.2020
CSR - Customer Service Representative
General Dynamics Information Technology
09.2013 - 11.2018
Associate's degree - Technical Business Administration
strayer university
CPR Certification