Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyiesha Smith

Jackson

Summary

Dynamic and detail-oriented professional with experience at CVS Pharmacy, excelling in data accuracy and compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in CRM software and adept at managing customer relations, consistently delivering exceptional service under pressure. Committed to operational excellence and team collaboration.

Offering background in data accuracy and organizational skills, eager to learn and develop within processing environment. Brings knack for meticulous attention to detail and ability to quickly adapt to new software and procedures. Ready to use and develop problem-solving and data management skills in Customer Service role.

Developed analytical and organizational skills in fast-paced processing environment, looking to transition into new field. Proficient in managing large volumes of data and ensuring compliance with regulatory standards. Adept at improving operational workflows and contributing to team efficiency.

Overview

3
3
years of professional experience

Work History

REMOTE CLAIM PROCESSOR

CVS Pharmacy
11.2024 - 08.2025
  • Processed and verified data entries for accuracy and compliance with established guidelines.
  • Managed inventory levels, ensuring timely replenishment and reducing stock discrepancies.
  • Collaborated with team members to streamline processing workflows, enhancing overall efficiency.
  • Trained new employees on operational procedures and best practices to ensure consistency in performance.

REMOTE CUSTOMER SERVICE

Teleperfromance
09.2023 - 10.2024
  • Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
  • Delivered exceptional service to customers experiencing return-related difficulties, demonstrating patience and empathy while working towards resolution.
  • Supported sales initiatives by providing excellent customer service training sessions.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.










Remote Customer Service

VXI Global Solutions LLC
07.2022 - 08.2023
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Provided exceptional customer service, addressing client concerns and explaining the process of drain cleaning in a clear manner.
  • Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.
  • Addressed customer inquiries with prompt, knowledgeable responses to ensure exceptional service levels were maintained.

Education

Bachelor of Science - Early Childhood Education

Jackson State University
Jackson, MS

Skills

  • Typing speed
  • Phone etiquette
  • Appointment scheduling
  • Billing management
  • Record preparation
  • CRM software
  • Spreadsheet tracking
  • Understanding customer needs

Timeline

REMOTE CLAIM PROCESSOR

CVS Pharmacy
11.2024 - 08.2025

REMOTE CUSTOMER SERVICE

Teleperfromance
09.2023 - 10.2024

Remote Customer Service

VXI Global Solutions LLC
07.2022 - 08.2023

Bachelor of Science - Early Childhood Education

Jackson State University
Tyiesha Smith