Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tykeria Garner

Mound Bayou

Summary

Dedicated customer service professional with proven track record in resolving inquiries through various channels, maintaining a 98% satisfaction rate and fostering repeat customer engagement. Skilled in handling order placements, modifications, and payment processing accurately, with no discrepancies found in monthly audits. Implemented streamlined CRM documentation practices resulting in a 15% reduction in follow-up response times. Acknowledged by leadership for demonstrating empathy and professionalism in addressing complex customer concerns and complaints, while also proactively recommending products to meet customer needs and drive upsell opportunities.

Overview

10
10
years of professional experience

Work History

Agent Support Specialist

The Midtown Group
11.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Boosted team morale through recognition programs that acknowledged excellent performance.
  • Continuously updated personal knowledge on industry trends and best practices to provide informed recommendations on improvements to existing processes or tools used by agents during their daily work activities.
  • Maintained comprehensive records of agent interactions using CRM software while ensuring data privacy compliance.
  • Collaborated with team members to resolve complex issues, improving overall service quality.
  • Developed strong relationships with agents, fostering trust and open communication.
  • Resolved escalated issues, maintaining a high level of customer satisfaction and retention.

Customer Service Associate

Double Quick
10.2023 - Current
  • Answer questions via phone, email, chat, or in-person about products, services, policies, and procedures.
  • Provide accurate and timely information to resolve customer concerns.
  • Address complaints, process returns/exchanges, and escalate complex issues to relevant departments as needed.
  • Follow up with customers to ensure issue resolution and customer satisfaction.
  • Assist customers with placing, tracking, or modifying orders.
  • Handle payments, refunds, or account adjustments in a secure and efficient manner.
  • Document all interactions in the company’s CRM system, ensuring accurate and up-to-date records.
  • Log details of inquiries, complaints, and steps taken to resolve issues for future reference.
  • Engage with customers in a friendly and respectful manner to build trust and loyalty.
  • Proactively suggest solutions or products that may benefit customers based on their needs.

Material Handler

FedEx
11.2020 - 11.2023
  • Organized stock and moved large loads around warehouse using forklifts and cranes.
  • Utilized barcode scanners to track and trace materials.
  • Checked incoming deliveries, confirming orders met quality standards.
  • Monitored inventory and parts to meet schedule commitments.
  • Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport.
  • Reported any shortages or damaged materials to the supervisor.
  • Utilized hand and powered lift trucks for lifting and storing materials.
  • Anticipated, communicated and resolved issues affecting warehouse optimization.

INTERN PHLEBOTOMIST

BAPTIST HOSPITAL
09.2019 - 11.2019
  • Utilized laboratory information systems to accurately obtain and document patient information.
  • Answered patient questions regarding collection techniques and offered additional resources on collection process.
  • Built the ability to recognize and respond to difficult or unusual patient situations.
  • Kept lab logs, reference materials, and other important data up to date.
  • Checked paperwork for completeness and accuracy of information.
  • Provided accurate collection instructions for random urine specimens and processed according to policies.
  • Applied skill in arterial collection techniques to complete blood draws.
  • Disposed of biohazard materials in accordance with applicable laws and standards.
  • Transported specimens and fluid samples from collection sites to laboratories.
  • Reviewed donor vital signs and medical history to determine eligibility.
  • Trained medical personnel in phlebotomy techniques and laboratory processes.
  • Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.
  • Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.

RECEPTIONIST/OFFICE ASSISTANT

ENCOMPASS HEALTH REHABILITATION HOSPITAL OF MEMPHIS, METHODIST HEALTHCARE
12.2017 - 04.2019
  • Provided typing, word processing, and clerical support and assisted with special projects.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Complied with privacy and confidentiality policies when communicating with callers and guests.
  • Handled frequent work process interruptions with flexibility and poise.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Processed incoming and outgoing documents via electronic methods and systems.
  • Handled cash and credit card payments with accuracy.
  • Used sign-in sheets and other check-in procedures to track visitors on premises.

CUSTOMER SERVICE REPRESENTATIVE

Walmart
05.2016 - 10.2017
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Remained open to feedback from supervisor and peers to build and improve skill sets.
  • Met daily customer service quotas with a focus on quality.
  • Processed orders and detailed transaction information to customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

WAREHOUSE ASSOCIATE/TEAM LEADER

PFSweb
02.2015 - 03.2016
  • Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
  • Inspected products for defects and damages and reported discarded items to supervisors.
  • Loaded and unloaded shipments from delivery trucks after completing order documentation. Interacted effectively with staff through ongoing communication and exchange of information. Filled out and submitted customer invoices for verification.
  • Identified and removed safety and sanitation hazards from work areas.
  • Communicated shipment departure and arrival times to clients.

Education

High School Diploma - undefined

John F. Kennedy High School
Mound Bayou, MS
05.2015

Skills

  • Front desk, Computer skills, Microsoft office, Customer service, Hospitality, Microsoft excel, Communication skills, Microsoft word, Analysis skills, Cash handling, Windows, Writing skills, Cashiering, Typing, Sales, Team Building, Time Management, Inventory Control, Microsoft Powerpoint, DocuSign, Document Control, Data Entry

Timeline

Agent Support Specialist

The Midtown Group
11.2024 - Current

Customer Service Associate

Double Quick
10.2023 - Current

Material Handler

FedEx
11.2020 - 11.2023

INTERN PHLEBOTOMIST

BAPTIST HOSPITAL
09.2019 - 11.2019

RECEPTIONIST/OFFICE ASSISTANT

ENCOMPASS HEALTH REHABILITATION HOSPITAL OF MEMPHIS, METHODIST HEALTHCARE
12.2017 - 04.2019

CUSTOMER SERVICE REPRESENTATIVE

Walmart
05.2016 - 10.2017

WAREHOUSE ASSOCIATE/TEAM LEADER

PFSweb
02.2015 - 03.2016

High School Diploma - undefined

John F. Kennedy High School

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Tykeria Garner