An environment where I can leverage my adaptability and quick thinking to meet customers needs
Tyler Butler
Hattiesburg
Summary
To Find a pivotal position that will utilize the skills I have obtained. Diligent Customer Service Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and deliver high level of service in every interaction.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist (Remote)
Sornova
04.2023 - Current
- Serve customers via phone, fax, mail and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer profiles. Maintain a high inbound call answer rate. (75-80 calls a day avg). Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems, Investigate and resolve problems related to the shipment of product, returns, credits, and orders. Appeals and denials.
Care Coordinator (Remote)
Blue Cross Blue Shield
01.2021 - 04.2023
- Provide client support, coordinate member implementation calls, provide claims review information, determine coverage, enrollment, receive updates on prior authorization claims, review daily rejected claims, reprocess claims, billing and coding. Handling Tier 2 calls.
Customer Service Representative (Remote)
HESC
12.2019 - 01.2021
- Be able to consistently respond to incoming borrower calls, emails and/or chats as well as make outbound calls in a friendly and professional manner. Be able to counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments and update the borrower's account in an efficient manner. Be able to become proficient in locating needed information and minimizing the time borrowers would be put on hold. Helped large volume of customers every day with a positive attitude and focus on customer satisfaction. Appeals and Denials
Customer Service Manager
Maximus
07.2016 - 12.2019
- Responsible for leading customer support teams, handling escalations, and ensuring customer satisfaction. Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; utilizing pre-scripted responses which they must read verbatim to provide basic general and claims specific information. Follow established and documented policies and standard operating procedures such as filling out time sheets, adhering to privacy rules and responding to numerous phone inquiries. Utilize standard technology such as telephones, e-mail; and web browser to perform job duties. Be ready and available to take both Medicare and Marketplace calls; as business needs dictate; on short notice. Appeals and Denials. Handling Escalation calls.
Education
Diploma -
Hattiesburg High School
05-2013
Associates -
Pearl River Community College
Poplarville, MS05-2016
Skills
- Data Entry
- Call Volume & Metrics
- Critical Thinking
- Complaint Handling
- Virtual Assistant
- Appeals and Denials
- Tech Skills
- Adaptability
- Time Management
- Collaboration
- Tier 2
Interests
COMMUNICATION
Active listening, verbal communication, collaboration & team communication, conflict resolution.
LEADERSHIP
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Customer Support Specialist (Remote)
Sornova
04.2023 - Current
Care Coordinator (Remote)
Blue Cross Blue Shield
01.2021 - 04.2023
Customer Service Representative (Remote)
HESC
12.2019 - 01.2021
Customer Service Manager
Maximus
07.2016 - 12.2019
Diploma -
Hattiesburg High School
Associates -
Pearl River Community College