Sherry Galvin
Long Beach
Summary
Dynamic leader with a proven track record at NEXCOM, enhancing customer service ratings and fostering team collaboration. Expert in multitasking and organization, with exceptional communication skills. Achieved significant efficiency improvements by optimizing staffing schedules and streamlining administrative processes. Skilled in conflict resolution and workflow management, contributing to a positive and productive work environment.
Overview
27
27
years of professional experience
Work History
Guest Services Representative Supervisor
NEXCOM
07.2019 - Current
- Increased customer service ratings significantly through personable service.
- Promotes a positive work environment fostering teamwork among employees.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
Guest Service Representative
NEXCOM
07.2015 - 07.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Executive Administrative Assistant
Contractor
05.2005 - 05.2015
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Assistant Store Manager
Walmart
08.1998 - 05.2005
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Arts - General Studies
Polk State College
Winter Haven, FLBachelor of Arts - Clinical Child Psychology
University of Florida
Gainesville, FLSkills
- Strong work ethic
- Customer service
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Conflict resolution
- Workflow management
- Documentation and reporting
- Decision-making
- Team building
- Records management
Timeline
Guest Services Representative Supervisor
NEXCOM
07.2019 - Current
Guest Service Representative
NEXCOM
07.2015 - 07.2018
Executive Administrative Assistant
Contractor
05.2005 - 05.2015
Assistant Store Manager
Walmart
08.1998 - 05.2005
Associate of Arts - General Studies
Polk State College
Bachelor of Arts - Clinical Child Psychology
University of Florida
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