Tyler McAbee
Senatobia
Summary
Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Service Specialist II
Convergint Technologies LLC
Memphis
2023.11 - 2025.08
- Provided exceptional customer service by addressing problems and resolving issues promptly.
- Assisted in product installation and maintenance for various security systems, fire systems, access control, and camera systems.
- Worked with team members to ensure efficient service delivery and communication.
Level IV Installer
Johnson Controls
Memphis
2020.11 - 2023.11
- Helped run jobs to install security systems, fire systems, access control, and camera systems.
- Communicated and worked with customers to insure that installs were completed to there expectations.
- Collaborated with team members to complete installation projects efficiently.
Technician
Interface Security Systems
Memphis
2018.05 - 2020.11
- Installed and configured security systems for residential and commercial clients.
- Conducted regular maintenance checks on security equipment to ensure optimal performance.
- Assisted clients with troubleshooting and resolving technical issues effectively.
- Trained customers on how to properly operate their systems.
Shop Hand/Delivery Driver
OSB Services
Memphis
2016.08 - 2017.04
- Operated machinery to assist in daily production tasks.
- Maintained cleanliness and organization of work areas and tools.
- Assisted in inventory management by tracking supplies and materials.
- Delivered parts and equipment to various job sites.
Plumbing Apprentice
Vintage Plumbing
Hernando
2015.04 - 2016.05
- Assisted in installing and repairing plumbing systems under supervision.
- Maintained tools and equipment to ensure optimal performance and safety.
- Collaborated with journeymen to troubleshoot plumbing issues effectively.
Education
Independence Highschool
Coldwater, MSSkills
- Customer service
- Technical installation
- System troubleshooting
- Equipment maintenance
- Team collaboration
- Inventory management
- Problem solving
- Adaptability
- Punctuality and reliability
- Creative problem solving
- Technical troubleshooting
- Adaptive team player
Certification
- Lift certified through United Rentals
- Kantech Certified
References
References available upon request.
Timeline
Service Specialist II
Convergint Technologies LLC
2023.11 - 2025.08
Level IV Installer
Johnson Controls
2020.11 - 2023.11
Technician
Interface Security Systems
2018.05 - 2020.11
Shop Hand/Delivery Driver
OSB Services
2016.08 - 2017.04
Plumbing Apprentice
Vintage Plumbing
2015.04 - 2016.05
Independence Highschool