Tynezia Martin
Jackson
Summary
Proven administrative expert from Ms Department of Education, adept in clerical support and maintaining confidentiality. Excelled in enhancing customer satisfaction and streamlining data processes, showcasing strong attention to detail and exceptional verbal communication. Achieved significant improvements in operational efficiency and customer service delivery.
Overview
11
11
years of professional experience
Work History
Administrative Clerk
Ms Department of Education
Jackson, MS
01.2022 - 12.2024
- Assisted educators with obtaining their educators license
- Guided educators through the mecca website and process
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Call Center Representative
Alorica
Jackson, MS
09.2021 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Store Manager
Denson Oil Company
Forest, MS
04.2014 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Education
GED -
Excel Inc
Morton, MS02-2017
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Billing and invoicing
- Customer follow-up
- Cash management
- Filing systems
- Documentation and recordkeeping
- Calendar coordination
Timeline
Administrative Clerk
Ms Department of Education
01.2022 - 12.2024
Call Center Representative
Alorica
09.2021 - 12.2023
Store Manager
Denson Oil Company
04.2014 - 08.2021
GED -
Excel Inc