Tyranny M. Williams
HOLLY SPRINGS
Summary
Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Services Rep II
Mitsubishi Chemical Group
01.2022 - Current
- Answering questions about company’s products and services, processing orders and transactions. Resolving issues and troubleshooting technical problems, delivering information about a company offerings, providing proactive customer outreach, handling customer complaints and collecting and analyzing customer feedback. Issuing credits, debits and retro billing for price discrepancy on invoices.
Import / Export Documentation Coordinator
Mitsubishi Chemical America
01.2021 - 01.2022
- Provides documents and information to key interfaces to ensure that shipment obligations are met, while adhering to all Site, Corporate and Governmental requirements. Perform all import activities needed. Reduced delays in customs clearance by advising customer of certain documentation requirements if not present. Prepared standard operating procedures for Lucite account to reduce errors and allow for consistency in services. Once cleared US port/ customs, track product to destination location. Once received at destination, perform movement to put the inventory into bins, into finished goods location in SAP. Generate STO and warehouse instructions for ISO tanks being drummed to be tender by CLX and create the BOL. Interact with customer service reps and storage location personnel. Review SQ01 log, which list all customer orders and maintain spreadsheets for all incoming and outgoing inventory at the storage location.
Lead Documentation Specialist
Mallory Alexander International Logistics
01.2017 - 01.2021
- Collaborate with foreign agents to ensure commercial documents are in compliance with U.S. Customs and PGAs for timely import clearance. Coordinate delivery of freight to client’s facilities. Reduced delays in customs clearance by advising customer of certain documentation requirements if not present. Interact with trucking companies to arrange delivery warehouse in Texas. Prepared standard operating procedures for Lucite account to reduce errors and allow for consistency in services. Manage spreadsheet for import and export shipment to monitor inventory at storage locations. Prepare monthly activity reports in SAP. Interact with customer service reps, internal sales department and storage location personnel.
Import/Export Documentation Specialist
01.2014 - 01.2017
- Surrendered OBL (original bill of lading) and freight payment to steamship lines. Trained new employees to process AMS, ISF, and EEI filings. Created brokerage files for New York office. Proofed bill of ladings for export. Assisting in processing ISF/AMS filings for other offices. Created import files for Memphis, Atlanta, and New Orleans entry departments. Tracked freight to ensure timely customs clearance and to minimize storage costs. Communicated daily with entry personnel to make sure shipments were cleared before arrival. Scanned import documents into EDOC (electronic storage system). Managed Memphis import document and traffic folders.
Import Traffic Specialist
01.2011 - 01.2014
- Created import files for Memphis, Atlanta, and New Orleans entry departments. Tracked freight to ensure timely customs clearance and to minimize storage costs. Communicated daily with entry personnel to make sure shipments were cleared before arrival. Scanned import documents into EDOC (electronic storage system). Managed Memphis import document and traffic folders.
Education
High School Diploma -
Middleton High School
Middleton, TN05-2001
Skills
- Teamwork
- 11 yrs Intl Business
- Professionalism
- Import Traffic
- Customer Service
- Integrity
- Export Documentation
- Strong Sense of Urgency
- Reliability
Certification
- CERTIFIED EXPORT SPECIALIST (10 COURSES)
- MALLORY ALEXANDER INTERNATIONAL LOGISTICS LLC
TECHNICAL EXPERIENCE
Microsoft Office: Word/Excel 2013, SAP, Cargowise ediEnterprise
Timeline
Customer Services Rep II
Mitsubishi Chemical Group
01.2022 - Current
Import / Export Documentation Coordinator
Mitsubishi Chemical America
01.2021 - 01.2022
Lead Documentation Specialist
Mallory Alexander International Logistics
01.2017 - 01.2021
Import/Export Documentation Specialist
01.2014 - 01.2017
Import Traffic Specialist
01.2011 - 01.2014
High School Diploma -
Middleton High School
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