Tyronda Hines
Columbus,Ms
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase exceptional service practices.
Overview
5
5
years of professional experience
Work History
Benefit Program Associate
Mississippi Department Of Human Services
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled work load independently with good judgement and critical thinking skills.
Sever/Bartender
Harvey's
07.2021 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Customer Service Associate, Paint Department
Lowe's
02.2019 - 05.2021
- Informed customers about special promotions and provided detailed information for various products.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Described and explained details about paint options and paint related products to inform customers and guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Medical Insurance Billing
East Mississippi Community College
Scooba, MS05.2025
Pharmacy Technician Certification - Pharmacy
A A School of Pharmacy
Starkville, MS12.2020
No Degree - Physical Therapy (Pre-Physical Therapy)
East Mississippi Community College
Scooba, MSSkills
- Engaging with Diverse Customers
- Administrative Tasks
- Building Customer Trust and Loyalty
- Strong Communication and Interpersonal Skills
- Efficient and Detail-Oriented
- Team Leadership
- Multitasking and Prioritization
- Cash Handling
- Time Management
- Friendly and Helpful
Timeline
Benefit Program Associate
Mississippi Department Of Human Services
02.2022 - Current
Sever/Bartender
Harvey's
07.2021 - 05.2023
Customer Service Associate, Paint Department
Lowe's
02.2019 - 05.2021
No Degree - Medical Insurance Billing
East Mississippi Community College
Pharmacy Technician Certification - Pharmacy
A A School of Pharmacy
No Degree - Physical Therapy (Pre-Physical Therapy)
East Mississippi Community College
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