Tytianna Hickman
Louisville
Overview
2025
2025
years of professional experience
Work History
Call Center Agent
Dynata
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and request.
Tax Expert
Agents Only
01.2025 - Current
- Maintained thorough and current understanding of applicable tax laws.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Reviewed financial statements for accuracy and integrity.
- Worked with individuals, trusts and companies to manage tax compliance and reporting needs.
Sales Agent
Tms Call Center
09.2023 - 07.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Customer Success Specialist
Greyhound
12.2020 - 12.2021
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Education
English
Louisville High School
Louisville 05.2021
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
Timeline
Tax Expert
Agents Only
01.2025 - Current
Sales Agent
Tms Call Center
09.2023 - 07.2024
Customer Success Specialist
Greyhound
12.2020 - 12.2021
Call Center Agent
Dynata
English
Louisville High School