Overview
Work History
Education
Skills
Timeline
Generic

Tytianna Hickman

Louisville

Overview

2025
2025
years of professional experience

Work History

Call Center Agent

Dynata
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and request.

Tax Expert

Agents Only
01.2025 - Current
  • Maintained thorough and current understanding of applicable tax laws.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
  • Reviewed financial statements for accuracy and integrity.
  • Worked with individuals, trusts and companies to manage tax compliance and reporting needs.

Sales Agent

Tms Call Center
09.2023 - 07.2024
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of Type products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Customer Success Specialist

Greyhound
12.2020 - 12.2021
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.

Education

English

Louisville High School
Louisville
05.2021

Skills

  • Call center operations
  • Customer communications
  • Payment processing
  • Team development

Timeline

Tax Expert

Agents Only
01.2025 - Current

Sales Agent

Tms Call Center
09.2023 - 07.2024

Customer Success Specialist

Greyhound
12.2020 - 12.2021

Call Center Agent

Dynata

English

Louisville High School

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Tytianna Hickman