Tytianna Lane
204 E Gamble Street
Summary
Compassionate and dependable caregiver with extensive experience at A First Name Basis, adept at enhancing client independence through effective daily living assistance. Proven problem-solver with strong communication skills, ensuring quality care and emotional support. Recognized for meticulous documentation and a commitment to maintaining a safe, clean environment for clients.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with assembly line operations and production processes. Utilizes technical skills to ensure smooth and efficient workflow. Knowledge of quality control measures and safety protocols.
Overview
10
10
years of professional experience
Work History
Caregiver
A First Name Basis
06.2025 - Current
- Loaded and unloaded packages efficiently to maintain workflow consistency.
- Operated hand trucks and forklifts safely to transport packages within facility.
- Inspected packages for damages, ensuring quality control throughout handling process.
- Sorted and organized packages by destination, optimizing shipping operations.
- Maintained a safe and clean environment by adhering to health protocols and conducting regular safety checks.
- Collaborated with healthcare professionals to communicate client progress and adjust care strategies effectively.
- Monitored client health status, documenting changes accurately for timely interventions by medical personnel.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Package Handler
FedEx
01.2024 - 08.2025
- Operated assembly line machinery to produce components efficiently
- Ensured product quality by performing routine inspections and testing
- Assisted in training new staff on assembly techniques and safety protocols
- Identified process inefficiencies and suggested improvements to management
- Documented assembly processes to ensure compliance with safety regulations
- Collaborated with team members to meet daily operational goals effectively.
- Implemented improvements in sorting processes, enhancing overall productivity of operations.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Customer Service Representative
C Spire
05.2023 - 04.2025
- Assisted customers with inquiries, resolving issues efficiently and ensuring satisfaction.
- Processed customer orders accurately using CRM software, maintaining data integrity.
- Collaborated with team members to enhance service delivery and streamline communication.
- Provided product information and support to customers via multiple channels including phone and chat.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Assembly Line Worker
Amazon
03.2023 - 12.2024
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Collaborated with team members to streamline stocking processes and improve workflow.
- Maintained cleanliness of storage areas to ensure compliance with safety standards.
- Supported management in training new staff on stocking procedures and safety protocols.
- Collaborated with team members to meet production targets consistently
- Maintained clean and organized work area to enhance productivity
- Followed standardized work procedures for accurate assembly processes
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Removed imperfections in component pieces and finished work.
Cashier/stocker
Walmart
04.2017 - 10.2021
- Processed customer transactions efficiently at point of sale.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with inquiries and product location.
- Ensured compliance with store policies and procedures during transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted in unloading shipments and restocking shelves efficiently.
- Organized merchandise displays to enhance product visibility and optimize customer experience.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Machine Bender
Ice Industries
06.2020 - 07.2021
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Monitored inventory levels of raw materials for seamless operations.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Carhop
Sonic
02.2016 - 07.2018
- Delivered food and beverages to customers in a timely manner, ensuring satisfaction.
- Maintained cleanliness and organization of dining area and service stations.
- Operated point-of-sale system for accurate order processing and payment collection.
- Collaborated with kitchen staff to ensure efficient order fulfillment during peak hours.
- Assisted in training new team members on service procedures and safety protocols.
- Adapted quickly to changing menus and customer preferences, enhancing customer experience.
Education
High School Diploma -
Montgomery County High School
Kilmichael, MS05.2017
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Basic housekeeping
- Emotional support
- Strong ethics
- Flexible schedule
- Verbal and written communication skills
- Flexible schedule and availability
- Patient companionship
- Clear communication
- Fast learner
- Attentive to people
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
- Critical thinking
- Decision-making
- Verbal communication
- Documentation
Timeline
Caregiver
A First Name Basis
06.2025 - Current
Package Handler
FedEx
01.2024 - 08.2025
Customer Service Representative
C Spire
05.2023 - 04.2025
Assembly Line Worker
Amazon
03.2023 - 12.2024
Machine Bender
Ice Industries
06.2020 - 07.2021
Cashier/stocker
Walmart
04.2017 - 10.2021
Carhop
Sonic
02.2016 - 07.2018
High School Diploma -
Montgomery County High School