Call Center Representative
Amazon
05.2019 - 2022
- Utilized customer relationship management (CRM) software for tracking interactions.
- Provided accurate information about products and services to enhance customer satisfaction.
- Managed high call volumes while maintaining quality service standards.
- Collaborated with team members to improve communication and resolve complex queries.
- Documented customer feedback to support continuous improvement initiatives.
- Engaged in ongoing training sessions to develop communication and problem-solving skills.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Assisted customers with inquiries and resolved issues efficiently.