Undray Rogers
Starkville
Summary
Dedicated educator and customer service professional with a proven track record of surpassing student and customer expectations. Demonstrated expertise in sales and service, consistently achieving performance targets while upholding high-quality standards. In-depth knowledge of industry service protocols and best practices enhances operational efficiency.
Overview
28
28
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
Tupelo
09.2017 - Current
- Provided an atmosphere for learning without disruption
- Ensured that the teacher would have confidence in their return to the classroom
- Upheld class discipline to keep students safe and on task.
- Demonstrated flexibility in adapting to different grade levels or subject areas.
- Followed and implemented lesson plans provided by regular teacher.
- Reported any issues or concerns to school administration promptly.
Teacher
Houston Independent School District
Houston
07.2021 - 07.2023
- Attended faculty meetings to discuss school policies, procedures, curriculum updates, and other important matters.
- Mentored new teachers by offering guidance on effective instructional strategies and classroom management techniques.
- Communicated regularly with parents regarding student progress, behavior, and upcoming events.
- Developed lesson plans to engage students and encourage active learning.
Vocal Teacher
Self-employed
Starkville
03.2007 - 12.2016
- Provided vocal exercises for proper singing
- Created a method for a healthy vocal longevity
- Presided over free tri-yearly vocal symposiums
Customer Service Representative
Client Logic
Starkville
09.2014 - 06.2016
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Sitel
Starkville
02.2012 - 05.2014
- Provided accurate information about products and services to customers.
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Offered personalized recommendations based on customer preferences or past purchase history.
Male Attendant
Mississippi State
MS
09.2013 - 11.2013
- Assisted the physically disabled with daily needs
- Provided comfort, friendship, and offered encouragement
- Worked closely with the staff to receive training for assisting the disabled
Cashier
B-Quik #31 Food Store
Starkville
03.2011 - 06.2013
- Handled the cash register and kept accurate totals
- Presented the customers with a pleasant disposition
- Cleaned the store
Patron Service Representative
Mitchell Memorial Library
Mississippi State
06.1997 - 09.1998
- Assisted patrons with locating library resources and information.
- Managed circulation desk operations and checked in/out library materials.
- Responded to patron inquiries via phone, email, and in-person interactions.
- Educated users on utilizing library databases and digital resources effectively.
Education
Bachelor of Science - Interdisciplinary Studies
Mississippi State University
MS, US05.2017
Skills
- Complaint resolution
- Group and individual instruction
- Creative problem-solving
- Customer relations
- Adaptability and flexibility
- Educational technology
- Curriculum development
- Team collaboration
Middle Initial
U C R
Languages
Advanced, English
References
Available upon request
Activities
- National Council for History Educators, Member, 01/01/20, present, Gained a broader awareness of history, Engaged in important dialogue with experienced history teachers, Attended virtual conferences focused on eras in history and how to introduce the material to a classroom
- Gospel Chorale of Mississippi State University, Founder & President, 08/01/12, 12/31/17, Performed executive duties for the group, Organized community health awareness programs, Performed at local events
- Boys and Girls Club of Starkville, Volunteer, 09/01/14, 06/30/15, Mentored the area youth, Tutored the children in various subjects, Assisted the director with various tasks as they requested
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Teacher
Houston Independent School District
07.2021 - 07.2023
Substitute Teacher
Kelly Educational Services
09.2017 - Current
Customer Service Representative
Client Logic
09.2014 - 06.2016
Male Attendant
Mississippi State
09.2013 - 11.2013
Customer Service Representative
Sitel
02.2012 - 05.2014
Cashier
B-Quik #31 Food Store
03.2011 - 06.2013
Vocal Teacher
Self-employed
03.2007 - 12.2016
Patron Service Representative
Mitchell Memorial Library
06.1997 - 09.1998
Bachelor of Science - Interdisciplinary Studies
Mississippi State University