Ute Thompson
Ocean Springs
Summary
Dynamic and dedicated professional with extensive experience in customer service and hospitality management at Beau Rivage. Proven ability to enhance guest satisfaction through effective communication and meticulous facility hygiene oversight. Skilled in multitasking and maintaining a safe environment, ensuring exceptional service delivery and fostering positive client relationships.
Overview
23
23
years of professional experience
Work History
Housekeeping Room Attendant
Beau Rivage
01.2024 - Current
- Removed & replace bed sheets and towels
- Removed trash
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all surfaces, wiped down cabinets, swept and mopped floors
- Used chemicals by following safety protocols and procedures
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
Healthcare Provider
Arion Care Soultions
10.2019 - 08.2023
- Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
- Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.
- Enhanced healthcare team efficiency through effective communication
- Maintained a safe and sanitary environment for patients
- Administered medications and treatments as prescribed by physicians
- Treated acute and chronic conditions to reduce symptoms and improve health
Receptionist
Corr-Williams Distribution
10.2017 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with personnel to route messages, coordinate routes for delivery
- Produced pick tickets
- Edited customer orders
- Monitored lobby access and completed opening and closing duties
Customer Service Representative
Regions Bank
11.2001 - 02.2013
- Managed high-stress situations (high call volume) effectively, maintaining a friendly & knowledgeable approach
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products & services regarding their mortgage
- Teller duties (cashed checks, made deposits/withdrawals, answered/assisted banking needs)
Education
Basic Studies
North Division High
Milwaukee, WI05-1982
Skills
- Customer service
- Hospitality Management
- Maintenance Management
- Effective Multitasking
- Task Organization
- Facility Hygiene Oversight
- Client Communication Support
Timeline
Housekeeping Room Attendant
Beau Rivage
01.2024 - Current
Healthcare Provider
Arion Care Soultions
10.2019 - 08.2023
Receptionist
Corr-Williams Distribution
10.2017 - 04.2019
Customer Service Representative
Regions Bank
11.2001 - 02.2013
Basic Studies
North Division High
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