Valarie Gainwell
Jackson
Summary
Detail-oriented server/cashier with extensive experience in processing transactions and delivering exceptional customer service. Proven track record of resolving issues efficiently and maintaining accurate registers while ensuring a clean and organized environment. Skilled in both front-of-house and back-of-house operations, contributing to team success and enhancing customer loyalty. Committed to fostering positive customer experiences and supporting business operations.
Overview
5
5
years of professional experience
Work History
Cashier/Server
Newk's Eatery
06.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front.
- Built relationships with customers to encourage repeat business.
- Checked personal identification during alcohol sales.
- Processed customer transactions efficiently and accurately.
- Managed cash register and handled cash, credit, and debit payments.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted in maintaining clean and organized checkout area for operations.
- Collaborated with team members to ensure smooth store operations.
- Educated customers on promotions and loyalty programs available in-store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
Host
Cracker Barrell Old Country Store
Pearl
10.2024 - 03.2025
- Greeted and seated guests promptly and courteously.
- Communicated wait times to guests effectively and clearly.
- Provided menus and informed guests about daily specials.
- Coordinated with servers to ensure smooth dining experiences.
- Assisted in maintaining cleanliness of dining areas and entryways.
- Supported team members during peak service hours efficiently.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Customer Service Representative
Company
03.2022 - 04.2022
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Educated customers about billing, payment processing and supporting policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Applied Science - Human Health Services
Ultimate Medical Academy
Clearwater, FL10-2026
High School Diploma/ GED -
Yazoo County High School
01.2019
Skills
- Financial resource oversight
- Skilled in navigating Microsoft Windows environments
- Product replenishment
- Accurate order entry
- Facilitating return transactions
- Employee training
- Attentive communication
- Team-oriented approach
- Proficient in client relations
- Financial transaction processing
- Prioritization and scheduling
- Transaction management skills
- Order accuracy assessment
- Promotional code management
Timeline
Host
Cracker Barrell Old Country Store
10.2024 - 03.2025
Customer Service Representative
Company
03.2022 - 04.2022
Cashier/Server
Newk's Eatery
06.2020 - Current
Associate of Applied Science - Human Health Services
Ultimate Medical Academy
High School Diploma/ GED -
Yazoo County High School
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