Valerie Carter
New Albany
Summary
Dynamic healthcare professional with extensive experience at Baptist Memorial Hospital, excelling in operational procedures and process improvement. Proven track record in strategic planning and team building, enhancing efficiency and compliance. Adept at data analysis and conflict resolution, driving quality initiatives that elevate patient care and organizational performance.
Overview
21
21
years of professional experience
Work History
Associate Administrator
Baptist Memorial Hospital
New Albany
12.2023 - Current
- Evaluated current practices and proposed recommendations for improvement based on industry best practices.
- Assisted in the development of operational procedures to ensure consistent quality standards across departments.
- Coordinated internal events such as staff meetings, conferences, and training sessions.
- Prepared reports summarizing activities within the department.
- Participated in team projects related to process improvements or new product launches.
- Developed strategies for streamlining processes to improve efficiency of operations within the organization.
Quality and Accreditation Director
Baptist Memorial Hospital-Union County
New Albany
08.2022 - Current
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Identified opportunities for process optimization through data analysis.
- Prepared presentations for board meetings summarizing key developments within the company.
Manager of Risk/Quality/Patient Experience Coordinator
Baptist Memorial Hospital-Union County
New Albany
09.2020 - 08.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Implemented quality control measures to uphold company standards.
Hospitalist Program Coordinator/Performance Improvement Coordinator
Baptist Memorial Hospital-Union County
New Albany
08.2012 - 09.2020
- Actively participated in quality improvement initiatives aimed at enhancing overall healthcare delivery.
- Participated in multidisciplinary rounds to discuss patient progress and plan of care changes if necessary.
- Coordinated with other members of the medical team to ensure optimal patient outcomes.
- Prepared reports on progress towards program goals for management review.
Nursing Supervisor/Float Pool RN
Baptist Memorial Hospital-Union County
New Albany
08.2010 - 08.2012
- Investigated complaints from patients regarding their care experience.
- Coordinated scheduling of staff to meet departmental needs.
- Performed regular rounds throughout the facility to observe performance of assigned staff members.
- Provided guidance and mentorship to newly hired nurses or those transitioning into a new role.
RN, Emergency Department Staff/Head Nurse
Baptist Memorial Hospital-North Mississippi
Oxford
05.2004 - 08.2010
- Carried out physician orders regarding tests or medication administration accurately and safely.
- Responded quickly to life-threatening situations by providing appropriate interventions.
- Assisted doctors during medical procedures.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Resolved conflicts between nursing staff members and provided coaching and counseling when appropriate.
- Assisted with recruitment efforts by interviewing prospective candidates for open positions.
Education
Master of Science - Hospital Administration
University of Phoenix
Tempe, AZ04-2024
Bachelor of Science - Nursing
Baptist College of Health Science
Memphis, TN04-2019
Associate of Applied Science - Nursing
Itawamba Community College
Fulton, MS05-2003
Skills
- Operational procedures
- Data analysis
- Process improvement
- Quality control
- KPI monitoring
- Report preparation
- Customer service
- Strategic planning
- Operations oversight
- Team building
- Conflict resolution
- Risk management
- Goal setting
- Honest and ethical
- Compliance assurance
Affiliations
- Board Member at Covenant Church
- Volunteer at Night to Shine special needs prom yearly
- Volunteer at Covenant Church food pantry monthly
- Member of American College of Healthcare Executives
- Member of the National Society of Leadership and Success
- Member of Sigma Theta Tau International Honor Society of Nursing
Timeline
Associate Administrator
Baptist Memorial Hospital
12.2023 - Current
Quality and Accreditation Director
Baptist Memorial Hospital-Union County
08.2022 - Current
Manager of Risk/Quality/Patient Experience Coordinator
Baptist Memorial Hospital-Union County
09.2020 - 08.2022
Hospitalist Program Coordinator/Performance Improvement Coordinator
Baptist Memorial Hospital-Union County
08.2012 - 09.2020
Nursing Supervisor/Float Pool RN
Baptist Memorial Hospital-Union County
08.2010 - 08.2012
RN, Emergency Department Staff/Head Nurse
Baptist Memorial Hospital-North Mississippi
05.2004 - 08.2010
Master of Science - Hospital Administration
University of Phoenix
Bachelor of Science - Nursing
Baptist College of Health Science
Associate of Applied Science - Nursing
Itawamba Community College
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