Valery Vasquez
Olive Branch
Summary
Detail-oriented office secretary skilled in client interaction and effective communication. Proven ability to enhance customer satisfaction and streamline office operations.
Bilingual and Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Office Secretary
A&A Remodeling Builders
Memphis
01.2024 - Current
- Managed incoming calls, directed inquiries, and provided accurate information to clients, enhancing overall customer satisfaction.
- Coordinated office duties by ordering materials, organizing workspaces, responding to emails, and making phone calls to ensure smooth operations.
- Managed incoming mail by sorting it into categories based on urgency or importance; responding to inquiries or forwarding messages appropriately.
- Welcomed visitors courteously, fostering a positive first impression of the office environment.
- Assisted in data entry for project management software to track job progress.
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Prepared reports and documentation for project updates and client meetings.
- Answered telephones promptly and directed calls to appropriate personnel.
- Ensured that all customer service requests are handled in a timely manner.
Insurance Specialist
Elite Construction & Roofing
Horn Lake
03.2022 - 02.2024
- Evaluated insurance claims for construction and roofing projects.
- Assisted clients in understanding policy options and coverage details.
- Processed applications and documentation for new insurance policies.
- Maintained organized records of claims, policies, and client interactions.
- Resolved client inquiries regarding claims status and policy questions efficiently.
- Maintained accurate records of all transactions related to insurance policies.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Resolved routine and complex issues by performing detailed research.
RAM
Baptist Memorial Hospital
Memphis
01.2012 - 11.2020
- Assisted in developing care plans tailored to individual patient needs.
- Educated patients and families on health management and discharge instructions.
- Maintained accurate medical records using electronic health record systems.
- Provided emotional support to patients and families during difficult situations.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Administered medications and treatments in accordance with physician orders.
- Used sterile techniques to prepare patients for procedures.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Answered patient and family questions to educate on optimal treatment procedures.
Education
Register Medical Assistant - RMA
ARMA
Horn Lake, Mississippi 08.2010 - 06.2011
Associate of Applied Science -
University of Phoenix
Tempe, AZ08-2017
Skills
- Office administration
- Data entry
- Bookkeeping tasks
- Client interaction
- Problem solving
- Attention to detail
- Effective communication
- QuickBooks
- Data verification
- Legal documentation preparation
- Inter-office communications
- Office correspondence
- Customer service
- Organizational skills
- Patient care
- Vital signs monitoring
- Customer relationship management
- Data entry accuracy
- Medication administration
- Patient assessment
- Electronic health records management
- Emergency care
- Microsoft Office
- Office organization
- Communication skills
- Staff support
- Calendar management
- Scheduling appointments
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Secretary
A&A Remodeling Builders
01.2024 - Current
Insurance Specialist
Elite Construction & Roofing
03.2022 - 02.2024
RAM
Baptist Memorial Hospital
01.2012 - 11.2020
Register Medical Assistant - RMA
ARMA
08.2010 - 06.2011
Associate of Applied Science -
University of Phoenix