Vanessa Jackson

• Prepared detailed loan applications and documents to ensure compliance with all regulations
• Developed and maintained relationships with customers to ensure customer satisfaction
• Responsible for taking all incoming phone calls and transferring them to the right person
• Responsible for answering customer questions in regards to bank operations or loan officer procedures

• Initiated, processed and closed customer loans
• Responded to telephone inquiries and provided quality customer service
• Recorded account changes as requested Processed cash withdrawals and deposits
• Balanced cash drawer daily
• Made collection calls and documented accounts daily

• Friendly customer service at all times in person or over the phone
• Multitasking and manging multiple phone line system
• Performed opening and closing duties to include cash/credit procedures and maintained a clean, sanitized, organized work enviornment

• Responsible for accepting payments from customers, gave change and receipts
• Operated a cash register and handled 100 customers daily on average
• Reconciled cash drawer daily
• Refunded items in the form of cash or credit as necessary
• Bagged customers goods in accordance to best practices, ensuring that their items did not get smashed or ruined in transit
• Able to resolve customer disputes in a calm and intelligent manner

Manage the front desk area.

Patient communication as in answering the phone, greeting patients and scheduling appointments.

Verify insurance benefits, request prior authorization, track physician orders.

Manage electronic medical records - scanning, filing and faxing.

Coordinate proof of delivery documentation and communicate referral or medical teams.

• Greeted and welcomed patients and visitors in person and over the phone
• Answered and directed inquiries to designated departments
• Made copies, sent faxes and handled outgoing correspondence
• Maintained log books including signing in/out logs, front desk expedentures and calls received