Vantasia Wright
Gulfport
Summary
Dynamic Medical Laboratory Assistant with a proven track record at Memorial Hospital, excelling in specimen processing and quality control. Adept at maintaining patient confidentiality and fostering teamwork, I effectively collaborated with medical staff to enhance test result delivery, ensuring compliance with safety standards and improving operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Laboratory Assistant
Memorial Hospital
Gulfport, MS
02.2024 - Current
- Conducted specimen processing and preparation for laboratory analysis.
- Assisted in maintaining inventory of laboratory supplies and equipment.
- Ensured compliance with safety protocols and quality assurance standards.
- Collaborated with medical staff to facilitate timely test results delivery.
- Performed routine maintenance on laboratory instruments to ensure accuracy.
- Monitored and documented quality control measures for laboratory tests performed.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
Customer Service Representative
Kelly Connect (Apple)
Remote
04.2023 - 12.2025
- Utilized Apple-specific software to track and manage customer interactions effectively.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved customer inquiries through multiple support channels, ensuring timely and accurate responses.
Claims Service Representative
Allstate Insurance Co
Remote
08.2019 - 05.2023
- Managed customer inquiries regarding claims status and policy coverage.
- Guided clients through the claims process, ensuring clear communication and understanding.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Analyzed claim documentation for accuracy and compliance with company policies.
- Monitored claim trends for potential fraud indicators, contributing to the reduction of fraudulent activity within the company.
- Reduced processing time for claims by implementing new organizational strategies and streamlining procedures.
Education
No Degree - Bachelor of Nursing
Mississippi Gulf Community College
Gulfport, MS05.2027
High School Diploma -
Harrison Central High School
Gulfport, MS05.2019
Skills
- Patient confidentiality
- Biohazard waste disposal
- Adaptable to change
- Specimen collection
- Active listening
- Data entry
- Conflict resolution
- Customer service
- Insurance coverage verification
- Reporting skills
- Documentation skills
- Teamwork and collaboration
- Microsoft office
- Claims processing
- Recordkeeping organization
Certification
- MLT - Medical Laboratory Technician
- Freelance Makeup Certification (2022-Present)
Timeline
Medical Laboratory Assistant
Memorial Hospital
02.2024 - Current
Customer Service Representative
Kelly Connect (Apple)
04.2023 - 12.2025
Claims Service Representative
Allstate Insurance Co
08.2019 - 05.2023
No Degree - Bachelor of Nursing
Mississippi Gulf Community College
High School Diploma -
Harrison Central High School