Vera Parshikova
Oxford
Summary
Dynamic and engaging professional with experience at Magnolia Montessori School and Heartbreak Coffee. Excelled in creating inclusive environments and enhancing student engagement through creative teaching strategies. Demonstrated exceptional time management and problem-solving skills, leading to high customer satisfaction and effective classroom management. Proven ability to foster strong relationships and ensure safety, showcasing a blend of hard and soft skills.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
22
22
years of professional experience
Work History
Substitute Teacher, Kindergarten
Magnolia Montessori School
06.2022 - Current
- Enhanced classroom management by establishing clear expectations and maintaining consistent routines.
- Fostered a safe and inclusive classroom environment where all students felt comfortable participating and sharing their ideas.
- Improved student engagement by incorporating hands-on activities and group projects in lesson plans.
- Implemented positive behavior supports to address challenging behaviors and reinforce appropriate choices.
- Cultivated strong relationships with students, families, and colleagues for a supportive school community.
- Supported diverse learners by differentiating instruction to meet individual needs and learning styles.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Barista
Heartbreak Coffee
02.2003 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Cultivated positive and inviting cafe atmosphere, encouraging repeat business and word-of-mouth referrals.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Education
Master of Science - Biology
Moscow State University
Moscow, Russia05-1983
Skills
- Health and safety
- Parent-teacher communication
- Positive reinforcement
- Student engagement
- Creative teaching strategies
- Fine motor skills
- Environmental awareness
- Child development
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
Accomplishments
- Enhanced student learning with art and craft skills.
- Served individually made coffee drinks to over 100 customers daily.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Elementary
Timeline
Substitute Teacher, Kindergarten
Magnolia Montessori School
06.2022 - Current
Barista
Heartbreak Coffee
02.2003 - Current
Master of Science - Biology
Moscow State University
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