VERNO BOOTH
PASCAGOULA
Summary
A motivated and experienced professional seeking to utilize extensive business management and customer service expertise in a challenging and fulfilling role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Funeral Director and Embalmer
Guardian Angels Funeral Home
01.2016 - 01.2025
- Provided compassionate guidance to families during challenging times, ensuring seamless funeral arrangements and ceremonies
- Coordinated and supervised embalming procedures, viewing preparations, and burial logistics
- Managed day-to-day funeral home operations, including scheduling, inventory control, and staff supervision
- Maintained compliance with federal and state regulations governing funeral services
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Streamlined operations with effective communication between staff, clients, and vendors.
- Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
- Communicated with insurance companies to secure death benefits for payment of services.
- Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
- Negotiated contracts with vendors to secure competitive pricing on funeral products and services.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
- Implemented innovative marketing strategies to broaden service awareness in community.
- Managed financial operations, including budgeting and billing, to keep funeral home financially healthy.
- Maintained meticulous records in compliance with state regulations, ensuring legal and ethical standards were met.
Administrative Manager
Scott Construction
01.2018 - 01.2024
- Oversaw project schedules, budgets, and resource allocations for multiple projects
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Assisted in team coordination, ensuring projects met deadlines and client expectations
- Maintained detailed records of operations, ensuring transparency and efficiency
Laborer
VT Halter Marine
02.2016 - 12.2017
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
- Conducted thorough assessments of project specifications before beginning work to ensure all requirements were understood and achievable within given timelines.
Customer Service Representative
Parrot AT&T
01.2009 - 01.2013
- Delivered exceptional customer support, resolving inquiries and technical issues promptly
- Consistently achieved high satisfaction ratings, contributing to team success
- Assisted in onboarding and training new hires to ensure alignment with company standards
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
Business Administration
University of Southern Mississippi
Hattiesburg, MS09-2017
General Education Coursework
Laney College
Oakland, CA08-2009
Mortuary Science
Gupton-Jones College of Funeral Service
Decatur, GA01.2015
High School Diploma - undefined
Moss Point High School
Moss Point, MS01.2007
Skills
- Mortuary Science & Funeral Home Operations
- Business Administration & Management
- Client Relationship Management
- Project Coordination & Time Management
- Team Leadership & Staff Supervision
- Excellent Communication & Interpersonal Skills
- Sales and marketing
- Budgeting and finance
- Notary public
- Legal compliance
- Quickbooks
- Sales
- Service sales
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Professional ethics
- Self motivation
- Interpersonal skills
- Analytical thinking
- OSHA standards
- Record keeping
- Public speaking
- Financial analysis
Certification
- Licensed Funeral Director and Embalmer – MS, FS9794
- OSHA Hazwoper Certification –2025
Timeline
Administrative Manager
Scott Construction
01.2018 - 01.2024
Laborer
VT Halter Marine
02.2016 - 12.2017
Funeral Director and Embalmer
Guardian Angels Funeral Home
01.2016 - 01.2025
Customer Service Representative
Parrot AT&T
01.2009 - 01.2013
Mortuary Science
Gupton-Jones College of Funeral Service
High School Diploma - undefined
Moss Point High School
- Licensed Funeral Director and Embalmer – MS, FS9794
- OSHA Hazwoper Certification –2025
Business Administration
University of Southern Mississippi
General Education Coursework
Laney College
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