Veronica Patton
Brandon
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Empower Trust Company
Denver
12.2022 - Current
- Assisted clients with account inquiries and transaction requests.
- Provided guidance on investment products and services offered.
- Managed client communications through phone, email, and in-person meetings.
Processor
Trustmark Bank
Brandon
03.2021 - 12.2022
- Advised senior management on best practices for loan origination policies and procedures to enhance compliance and operational efficiency.
- Developed comprehensive strategies for mitigating financial losses associated with nonperforming loans.
- Greeted customers warmly upon arrival at the service desk. with a friendly and professional demeanor with professionalism and a friendly and courteous demeanor.
- Utilized problem-solving skills to resolve customer disputes promptly and efficiently.
- Assisted customers in creating tailored payment arrangements to meet individual financial situations, improving satisfaction and retention.
- Guided customers in selecting suitable payment arrangements with payment arrangements that fit their individual financial needs.
- Demonstrated proficiency in using various computer programs, including Microsoft Office Suite and collections software. such as Microsoft Office Suite and collections software.
Customer Service Representative
Cspire Wireless
Ridgeland
06.2020 - 02.2022
- Provided personalized service to address inquiries and quickly resolved account issues.
- Ensured customer satisfaction through proactive strategies.
- Promoted products to customers during interactions. to make additional purchases and suggested relevant items.
CRS to Assistant to Manager
Community Choice Financial Inc.
Yazoo
09.2016 - 03.2021
- Helped oversee the daily operations of the store, managing staff and inventory.
- Oversaw daily store operations, managing staff and inventory to ensure smooth workflow.
- Directed staff development initiatives to enhance employee performance, emphasizing a commitment to professional growth.
- Assigned, prioritized, and delegated tasks and responsibilities to departmental employees to enhance operational efficiency.
- Analyzed market trends regularly in order to develop targeted marketing campaigns that achieved desired results.
- Led staff development initiatives to improve employee performance and foster professional growth.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Education
Yazoo City High School
Yazoo City, MSSkills
- Client Account Management
- Customer relationship management
- Payment Plan Processing
- Customer Support Strategies
- Credit Balancing
- Data Evaluation
- G-Suite
- Financial Statements
- Dependable and Responsible
- Self-Motivated
- Flexible and Adaptable
- Conflict Resolution
Timeline
Client Service Representative
Empower Trust Company
12.2022 - Current
Processor
Trustmark Bank
03.2021 - 12.2022
Customer Service Representative
Cspire Wireless
06.2020 - 02.2022
CRS to Assistant to Manager
Community Choice Financial Inc.
09.2016 - 03.2021
Yazoo City High School