Veronica Litchfield
Pascagoula
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Billing and Coder position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Parts Sales Manager
Auto Zone Auto Parts
02.2025 - Current
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
Part Time Assistant Manager
Cato Fashions
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Sales Associate
Big Lots
01.2024 - Current
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Floater Teacher
First Baptist Daycare
09.2022 - 01.2024
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
Customer Care Representative
Jackson Hewitt
12.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Logged call information and solutions provided into internal database.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Deli Clerk
Greer's Food Tiger
12.2019 - 06.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Deli Manager
Greer's CashSaver
08.2017 - 12.2019
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
Customer Service Representative
Ace Hardware
01.2017 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - Health Care Administration
Bryant And Stratton College
Getzville, NY04-2025
Skills
- Operational efficiency
- Money handling
- Retail store operations
- Parent-teacher communication
- Inbound customer service
- Team direction
- Computer proficiency
- Staff management
- Cash handling
- Data entry
- Honesty and integrity
- Ordering supplies
- Early childhood education
- Opening and closing procedures
- Workload management
- Call center experience
- Strong work ethic
- Microsoft outlook
- Sales reporting
- Conflict resolution
- Goal oriented
- Complaint handling
- Scheduling
- Employee scheduling
- Food preparation
- Call management
- Customer rapport
- POS system operation
- Flexible schedule
- Meat slicing expertise
- Microsoft PowerPoint
- Inventory and stocking
- Product merchandising
- Health and safety
- Adaptable
- MS office applications
- Goal setting
- Business administration
- Punctuality and reliability
- Microsoft office
Timeline
Parts Sales Manager
Auto Zone Auto Parts
02.2025 - Current
Part Time Assistant Manager
Cato Fashions
12.2024 - Current
Lead Sales Associate
Big Lots
01.2024 - Current
Floater Teacher
First Baptist Daycare
09.2022 - 01.2024
Customer Care Representative
Jackson Hewitt
12.2020 - 03.2021
Deli Clerk
Greer's Food Tiger
12.2019 - 06.2020
Deli Manager
Greer's CashSaver
08.2017 - 12.2019
Customer Service Representative
Ace Hardware
01.2017 - 07.2017
Associate of Applied Science - Health Care Administration
Bryant And Stratton College
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