Kanwalski Lowe
Ridgeland,MS
Summary
An accomplished person who is seeking a position where I can effectively utilize my expertise in customer relations and staffing to help others and use my strong communication & organizational skills, and my ability to work well with people.
Overview
13
13
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
01.2024 - Current
- Welcoming and helping patients as they arrive
- Ensuring a smooth check-in process
- Scheduling appointments
- Answering phone calls
- Providing exceptional customer service
- Managing administrative tasks
Insurance Coordinator
Advanced Dental Clinic
10.2022 - 01.2024
- Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
- Process and submit insurance claims daily
- Monitor and follow-up on outstanding claims
- Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
Treatment Coordinator/ Insurance Coordinator
Dayton Family Dental Clinic
05.2018 - 04.2020
- Gathering information from new patients
- Educating patients and families on treatment options, costs, and setting up payment plan
- Communicating with patients/families for appointments, payment schedules, etc
- Submitting paperwork to insurance providers
- Verifying the patient's dental insurance benefits
- Entering data using dental practice management software
- Posting payments made by patients
- Generating reports for all activities such as dental insurance aging report
- Following up on non-paid insurance claims
- Managing late payments and overdue accounts
Office Manager
Autum Family Dental
08.2013 - 04.2016
- Overseen internal office operations, clinic activities, and administrative duties to ensure efficient workflow and uninterrupted patient service
- Organized office events, meetings, and inter-branch conferences ensuring all tasks delegated to team members are facilitated and completed promptly and accurately
- Prepared billing statements, explains different payment options to patients, and promptly responds to all patients' queries
- Managed calendars and promptly informs them of any last-minute adjustments or cancellations of appointments
- Introduced a new scheduling software which reduced staff scheduling conflicts and overlapping of appointments by 90%
- Conducted training of any new systems
- Maintained 1,000 patients' records and ensures that all data are stored securely in accordance with privacy and security regulations
- Completed all ins aging reports
Clinical Receptionist
James Eye Clinic
10.2011 - 07.2013
- Answered all phone calls in a professional and courteous manner
- Maintained confidentiality of all doctor, staff, and patient information
- Scheduled appointments between doctors and patients
- Completed accurate documentation of patient visits
- Communicated medical results to patients under clinical supervision
- Maintained business inventory such as checking supplies, scheduling equipment, and maintenance repairs
- Performed all duties within HIPAA regulations
Education
Health Care Administration
Jackson State University
10.2024
Associate of Arts - Pre Dental Hygiene
Holmes Community College
Ridgeland, MS12.2021
Skills
- Written and verbal communications
- Excellent communication skills
- Professionalism
- Microsoft Office
- Data Entry
- Multi-Tasking
- Team player mentality
- Data entry proficiency
- Record Keeping Abilities
- Strong interpersonal skills
- Customer service and assistance
- Recordkeeping skills
- Schedule Management
Accomplishments
- Alpha Kappa Mu Honor Society
- Order Of Eastern Star
- W.E.B. Du Bois Honors College
Timeline
Welcome Coordinator
Oak Street Health
01.2024 - Current
Insurance Coordinator
Advanced Dental Clinic
10.2022 - 01.2024
Treatment Coordinator/ Insurance Coordinator
Dayton Family Dental Clinic
05.2018 - 04.2020
Office Manager
Autum Family Dental
08.2013 - 04.2016
Clinical Receptionist
James Eye Clinic
10.2011 - 07.2013
Health Care Administration
Jackson State University
Associate of Arts - Pre Dental Hygiene
Holmes Community College
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