Vicki Enis
Golden
Summary
Seasoned office manager with extensive experience in medical billing and patient scheduling. Known for optimizing workflow and enhancing communication among patients, providers, and insurance companies.
Overview
29
29
years of professional experience
Work History
Officer Manager
Nabers Family Medical Clinic
Red Bay
04.1997 - 10.2025
- Managed daily operations of medical office ensuring smooth workflow.
- Oversaw scheduling and coordination of patient appointments and staff shifts.
- Trained and supervised administrative staff in office procedures and systems.
- Coordinated billing processes and managed insurance claims for patient accounts.
- Facilitated communication between healthcare providers, patients, and insurance companies.
- Maintained electronic health records to ensure accuracy and confidentiality.
- Managed inventory of medical supplies and ordered as necessary for office needs.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
Education
High School Diploma -
Red Bay High School
Red Bay, AL05-1994
Skills
- Medical billing
- Insurance verification
- Patient scheduling
- Office management
- Care coordination
- Workflow optimization
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Team collaboration
- Cultural awareness
- Budgeting and finance
- Reporting and documentation
- Work coordination
References
References available upon request.
Timeline
Officer Manager
Nabers Family Medical Clinic
04.1997 - 10.2025
High School Diploma -
Red Bay High School