Vicki Peden

As a dental assistant should be, I am organized and attention to details.

• Cleaned sterilized and/or sanitized equipment, organized treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• General chair-side duties for dentistry, endo procedures, and oral surgery.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Updated patient records regularly to ensure accurate legal documentation.
• Front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members, scheduling, filing records.

A dental receptionist does a multitude of things from answering the phone, ordering and maintaining inventory, communicating with patients, referring doctors, and insurance companies. We enter payments, print and send statements, control the schedule , file charts, send referral letters, copy documents and xrays.

There are also times we need to be flexible and help assist in treatment rooms .

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.