Vickie Hill
Ellisville
Summary
Dependable professional with over 15 years of experience in managing operations within the dental industry. Known for exceptional attention to detail and strong organizational skills, contributing to improved patient care and streamlined processes.
Overview
37
37
years of professional experience
Work History
Distribution and Sales
BKS Inc.
Hattiesburg, MS
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility..
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Regional Operations Manager
SGA Dental
Hattiesburg, MS
02.2019 - 02.2024
- Led regional operational initiatives to enhance patient care and service delivery across multiple locations
- Analyzed performance metrics to identify areas for enhancement, driving strategic decisions that improved overall productivity.,
- Mentored clinic managers, providing guidance on operational strategies and leadership best practices within the organization.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 5 locations per week to manage each clinic and perform reviews of individual managers and employees.
- Led monthly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Trained and mentored staff on customer service best practices and office protocols.
- Analyzed office performance metrics to identify areas for improvement and implement solutions.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Dental Office Manager
Dr.Terry Lambert DDS
Hattiesburg, MS
08.1989 - 01.2019
- Managed daily operations to ensure efficient patient scheduling and resource allocation.
- Implemented electronic health record systems to streamline patient information management.
- Oversaw billing processes, ensuring accuracy in insurance claims and patient accounts.
- Coordinated with dental professionals to optimize treatment plans and patient care delivery.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
Education
Elementary Education
Jones County Junior College
Ellisville, MSSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Computer skills
- Organization and time management
Timeline
Distribution and Sales
BKS Inc.
02.2024 - Current
Regional Operations Manager
SGA Dental
02.2019 - 02.2024
Dental Office Manager
Dr.Terry Lambert DDS
08.1989 - 01.2019
Elementary Education
Jones County Junior College