Summary
Overview
Work History
Education
Skills
Timeline
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Aundresha Dean

Meridian

Summary

Dynamic Clinical Coordinator with CVS Pharmacy, skilled in clinical leadership and staff scheduling. Successfully mentored new staff, enhancing onboarding processes and fostering interdisciplinary collaboration. Proven ability to manage high call volumes while maintaining patient confidentiality and satisfaction. Committed to continuous improvement and adept at utilizing clinical documentation software for efficient operations.

Personable and organized professional with talent for coordinating and managing clinical operations. Knowledge in patient care protocols and healthcare regulations, paired with skills in scheduling and electronic medical records management. Committed to ensuring efficient workflow and high-quality patient outcomes.

Overview

4
4
years of professional experience

Work History

Clinical Coordinator

CVS Pharmacy
02.2023 - 08.2025
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Pharmacy Help Desk

Pharmaceutical Strategies
01.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

Claims Processor

Sunlife
01.2022 - 02.2023
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Utilized specialized software to process incoming claims, enter data and generate reports.
  • Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.

Education

Associate of Arts -

East Mississippi Community College
Scooba, MS
01-2026

Skills

  • Staff scheduling
  • Clinical leadership
  • Clinical documentation
  • Developing training programs
  • Patient confidentiality

Timeline

Clinical Coordinator

CVS Pharmacy
02.2023 - 08.2025

Pharmacy Help Desk

Pharmaceutical Strategies
01.2023 - 02.2024

Claims Processor

Sunlife
01.2022 - 02.2023

Associate of Arts -

East Mississippi Community College

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Aundresha Dean