VICTORIA BLAYLOCK
Southaven,MS
Summary
Dedicated professional with experience in customer -center call center rolls. Proven track record of delivering exceptional service, resolving complaints, and achieving satisfaction goals. Skilled in multitasking and maintaining accurate records of interactions and transactions. Excellent communication and problem-solving skills with a passion for working with service-oriented teams.
Professional with strong background in customer service, known for effective communication and problem-solving skills. Proven ability to adapt to changing needs and work collaboratively within teams to achieve results. Adept at handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Reliable and focused on delivering consistent, quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Assistant Manager Call Center
Red Pier Restaurant
04.2022 - Current
- Built Positive relationship with customers by demonstrating empathy and understanding their needs
- Handled customer escalations in a timely and professional manner
- Proficiently handled escalated customer calls with patience, tact, and diplomacy
- Greeted customers, answered inquiries, and resolved customer complaints in a call center environment
- Answered customer questions about product availability and shipment times.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Healthcare Customer Service Representative- Remote
Tymeglobal Technology
06.2018 - 04.2022
- Ensured compliance with all regulatory requirements as related to healthcare services provided by organization
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures, and other related topics
- Developed effective relationships with patients through courteous phone conversations and face-to-face meetings
- Performed data entry task accurately while adhering to company standards for quality assurance
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts -
Northwest Mississippi Community College
Southaven, MS05.2018
Skills
- Microsoft Word
- Sales Experience
- Problem Solving
- Healthcare
- Data Entry
- Leadership
- Call Center Experience
- Insurance Verification
- Healthcare Industry Understanding
- Customer Consultation
- Complaint resolution
- Customer Service
- Healthcare industry understanding
- Appointment Scheduling
- Medical terminology knowledge
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Certified Information Systems Security Professional (CISSP)
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
Languages
English
Full Professional
Timeline
Customer Service Assistant Manager Call Center
Red Pier Restaurant
04.2022 - Current
Healthcare Customer Service Representative- Remote
Tymeglobal Technology
06.2018 - 04.2022
- Certified Information Systems Security Professional (CISSP)
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
Associate of Arts -
Northwest Mississippi Community College
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