Summary
Overview
Work History
Education
Skills
Student Government Association (SGA)
Timeline
Generic

Victoria Bush

Jackson

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Cardiac Renal & Vascular Associates
06.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.

Teacher's Assistant

St Andrew's Episcopal School
03.2023 - 05.2024
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Mentored and tutored individual students needing additional help.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

T-Mobile

Mobile Experts
09.2021 - 02.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Arts - Education

Hinds Community College
Raymond, MS
12-2022

High School Diploma -

Callaway High School
Jackson, MS
05-2021

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Professional telephone demeanor

Student Government Association (SGA)

  • Prepares the agenda for all SGA and executive board meetings and must distribute the agenda to all members of the appropriate body by e-mail at least three (3) days before the meeting is to take place, as well as announcing the meeting in a manner that satisfies the requirements of the open meeting law.
  • Maintains proper and orderly procedures at all meetings with the assistance of the parliamentarian and mentor.
  • Receives monthly reports from the other governors and forwards to the SGA secretary.
  • Notifies the SGA on any upcoming events before or during weekly meetings that immediately precede the date of the event.
  • Presides at all SGA weekly and executive board meetings.
  • Provide leadership and support to SGA Officers.
  • Develop programs to attract new members; fun activities for existing members.

Timeline

Medical Receptionist

Cardiac Renal & Vascular Associates
06.2024 - Current

Teacher's Assistant

St Andrew's Episcopal School
03.2023 - 05.2024

T-Mobile

Mobile Experts
09.2021 - 02.2022

Associate of Arts - Education

Hinds Community College

High School Diploma -

Callaway High School
Victoria Bush