VICTORIA FORTENBERRY

• Trained and mentored staff on service standards & menu knowledge, enhancing team performance and efficiency.
• Collaborated with chefs to create seasonal menus and promotional offers.
• Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
• Implemented procedures to streamline workflows, reducing wait times for customers and product waste.
• Coordinated events and private parties, maximizing venue utilization and revenue potential.
• Developed and coordinated seasonal cocktail menus and drink specials for events.
• Designed and executed a supply management program for front-of-house operations, ensuring efficient coordination of dining room, bar, and café products while achieving significant cost savings.

• Coordinating with general manager to maintain bar flow, employee performance & standards, ABC and MSDH standards, and promotional events.
• Coordinating with vendors to maintain inventory standards, specialty beers & liquors on seasonal rotation, and keep all machinery up to code and operational
• Responsible daily for maintaining credit card payments, opening & closing cash tills, petty & house cash.
• Creating & managing distribution of promotional graphics, posters, social media, etc.
• Coordinated scheduling of staff shifts to optimize resource allocation during peak hours.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Generated repeat business through exceptional customer service.

• Maintaining standards for existing menu & creating new dishes up to quality standards while meeting food costs.
• Maintaining inventory, shopping, and prep work.
• Preparing & serving dishes to guests.
• Communicating with all managers & bartenders.

Miracle Pop-Up Coordinator

• Coordinating with general manager & liquor reps to keep inventory for large-scale batch cocktail preparation for high volume bar.
• Preparing all garnishes, syrups, & batch cocktails to spec from scratch.

• Crafting and sale of specialty coffee drinks & sundries.
• Coordinating with vendors; making inventory orders
• Closing, troubleshooting cash till daily; preparing and making bank deposits
• Overseeing staff nights & weekends
• Training and overseeing baristas on shift
• Coordinating with the general manager to maintain cafe flow.
• Creating & managing distribution of promotional graphics, posters, social media, etc.
• Monitored equipment performance, performing routine maintenance and troubleshooting issues as needed.

• Organizing, promoting, setting up for and running point on events (karaoke, open mic, touring and local band performances),
• Executed preparation and presentation of drinks and dishes efficiently.
• Enforced ABC guidelines through diligent guest supervision.