Victoria Johnson
Cultivated Wellness
GULFPORT
1
Language
1
Certification
8
years of professional experience
Customer service professional specializing in client experience enhancement in high-pressure environments. Demonstrates expertise in cash handling and point-of-sale systems, complemented by strong leadership and time management. Focused on delivering outstanding service and fostering positive clinic interactions, ensuring clients feel valued and supported while effectively navigating challenges.
Work History
Assistant Manager
2 Years- Greeted and welcomed visitors, enhancing positive first impression of company
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Resolved customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction
- Trained new receptionists on office procedures and protocols, fostering consistent service delivery across shifts
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
Bartender
2 Years 11 Months- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Trained new bartenders on drink preparation, customer service standards, and POS system operation, enhancing team performance
- Organized themed nights and live music events, enhancing customer engagement and attracting new patrons
- Resolved customer complaints swiftly, ensuring satisfaction and fostering repeat business
- Participated in monthly team meetings to discuss new promotions or menu changes
Waitress/Salesperson
4 Years 4 Months- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Coordinated with kitchen staff to guarantee timely delivery of food orders, enhancing customer satisfaction
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Addressed customer complaints promptly and professionally, contributing to a positive dining experience
- Trained new servers on restaurant policies and best practices, improving overall service quality
Waitress
1 Year 10 Months- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Managed multiple tables during peak hours, ensuring attentive service and personalized guest experiences
- Processed cash transactions accurately through point-of-sale systems, following company cash handling policies
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Trained new waitstaff on restaurant policies and menu knowledge, promoting consistent service quality
Education
High School Diploma
Skills
Customer service
Retail sales
Point of Sale System
Store management
Retail sales expertise
Sales strategies
Customer relationship management
Staff training and development
Staff supervision
Staff management
Team motivation
Attention to detail
Mixology
Decision-making
Problem-solving
Time management
Communication skills
Leadership
CRM expertise
Retail management
Certification
- Driver's License
- August 2018 to October 2030
Languages
English
Timeline
Assistant Manager
Cultivated Wellness
08.2024 - CurrentRead More
Bartender
49 Sports Pub
06.2022 - 05.2025Read More
Waitress/Salesperson
Waffle House
05.2018 - 09.2022Read More
Waitress
Hooters of Gulfport
05.2018 - 03.2020Read More
Hancock County High School
High School Diploma
Read More