Victoria Jones
Nettleton
Summary
Excellent customer service, quick learner, motivated, and team player.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
CSR
Community Mortgage & Loan Inc DBA Beswa Finance
Tupelo
07.2018 - Current
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared labels for new files and folders as needed.
- Reviewed files to check for complete and accurate information.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Counted and balanced cashier drawers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
CSR
Loan Master/Cash 2 Go
Tupelo
10.2016 - 07.2018
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided exceptional customer service to ensure customer satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Houston High School
Houston , MsSkills
- Payment processing
- Problem resolution
- Cash handling
- Customer service
- Money handling
- File organization
- Customer relationship management
- Alphabetical filing
- Collaborative team player
Timeline
CSR
Community Mortgage & Loan Inc DBA Beswa Finance
07.2018 - Current
CSR
Loan Master/Cash 2 Go
10.2016 - 07.2018
Houston High School