Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Victoria Lyons

Victoria Lyons

Jackson,MS

Summary

I am a Customer Service Professional with over 3 years of experience, excelling in tech support, data entry, and customer care in both call center and remote environments. I’m all about landing the best job I can. Every day, I’m working on sharpening my communication skills, problem-solving, and overall ability to handle whatever comes my way. I’ve been focusing on staying patient and professional, even when things get tough, because I know that’s what sets great reps apart. Overtime I learning new tools, picking up as much product knowledge as possible, and always staying on top of customer service trends.

I’m constantly looking for ways to improve. The goal is clear: I want a role that not only challenges me but also gives me room to grow. I’m not just looking for any job—I’m after one where I can thrive, contribute meaningfully, and build a long-term career.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix(BCBSNC)
06.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Cross-Trained(Medicare/Student Insurance)

Technical Support Representative

ADT Security
09.2023 - 06.2024
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Troubleshooting security systems, cameras, doorbells and much more, as well as doing the basic troubleshooting and customer service skills (updating names, addresses (if allowed), cards, and the rest of the basics.
  • Remote

Customer Service Representative

VXI Global Soultons
01.2023 - 11.2023
  • Troubleshooting answering inbound calls daily and assisting customer with the necessary help
  • Updating customers passwords, assisting with billing and insurance questions and updating the other basic demographics Customer service skill
  • Remote

Customer Acct. Representative

Senture
09.2022 - 03.2023
  • Established customer needs, promoted and recommended products and services based on the needs and interests of the customer
  • Maintained knowledge of new products and services
  • Answered multi-phone lines in call center and performed data entry
  • Communicated and resolved customers issues involving internet connection and landline phones.
  • Hybrid

Education

Tougaloo College
Jackson, MS

Skills

  • Call Center Customer Support
  • Customer Interaction
  • Customer Service
  • Data Entry/Billing
  • Help Desk Support
  • Tech Support
  • Healthcare
  • Troubleshooting

LANGUAGES

English | Native

Timeline

Customer Service Representative

Concentrix(BCBSNC)
06.2024 - 05.2025

Technical Support Representative

ADT Security
09.2023 - 06.2024

Customer Service Representative

VXI Global Soultons
01.2023 - 11.2023

Customer Acct. Representative

Senture
09.2022 - 03.2023

Tougaloo College
Victoria Lyons