Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivette Green

Madison

Summary

Dynamic customer service professional with experience at Southwest Airlines and in the medical industry, adept at conflict resolution and enhancing customer satisfaction. Proven ability to manage high-stress situations while maintaining professionalism. Skilled in data entry and staff training, contributing to improved team performance and client loyalty through effective communication and active listening.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
  • Facilitated customer inquiries regarding flight schedules, bookings, and cancellations.
  • Resolved passenger issues efficiently, enhancing overall customer satisfaction.
  • Assisted in managing boarding processes, ensuring timely departures and arrivals.
  • Collaborated with team members to streamline communication during peak hours.
  • Provided support for baggage handling inquiries and lost luggage claims.
  • Adapted quickly to changing environments, maintaining service quality under pressure.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in training programs to enhance product knowledge and customer service skills.

Security Officer

First Coast Security Services
04.2025 - Current
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular inspections, identifying potential hazards and ensuring compliance with safety protocols.
  • Assisted in training new security personnel on operational procedures and emergency response protocols.
  • Engaged with visitors and staff, providing information while maintaining a secure environment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Prepared detailed reports on incidents, maintaining accurate logs for management review.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Personal Care Assistant

St Catherine's
11.2023 - 02.2024
  • Assisted clients with daily living activities to ensure comfort and well-being.
  • Developed individualized care plans in collaboration with healthcare professionals.
  • Monitored clients' health and reported changes to nursing staff promptly.
  • Provided emotional support and companionship to enhance client quality of life.
  • Educated clients and families on caregiving techniques and available resources.
  • Implemented safety protocols to maintain a secure environment for all clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Monitored and assisted residents through individual service plans.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted patients with self-administered medications.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
  • Planned activities to encourage movement, stretching, and strength building.
  • Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
  • Assisted with daily living activities, running errands, and household chores.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Provided compassionate and patient-focused care to cultivate well-being.

Medical Assistant

Prime Med
02.2022 - 02.2023
  • Administered patient assessments and recorded vital signs accurately to support clinical staff.
  • Assisted in scheduling appointments and managing patient flow to enhance office efficiency.
  • Prepared examination rooms and ensured proper sterilization of instruments for optimal patient safety.
  • Collaborated with healthcare professionals to maintain accurate patient records and documentation.
  • Educated patients on treatment plans and medication instructions to promote understanding and adherence.
  • Supported laboratory procedures by collecting and processing specimens per established protocols.
  • Implemented inventory management practices to ensure availability of medical supplies and equipment.
  • Engaged in continuous learning of medical software systems to improve operational effectiveness.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.

Education

Graduate Certificate - Medical Assistant

Fortis College
Dothan, AL
06.2022

High School Diploma -

Westminster College
Nassau Bahamas
06.2005

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Documentation
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Clerical support
  • Filing
  • Dispute resolution
  • Reading comprehension
  • Spreadsheets
  • Staff education and training
  • Conflict mediation
  • Key holder experience
  • Software CRM system proficiency
  • Credit adjustments
  • Promotional support
  • Key stakeholder relationship building
  • Lead generation

Timeline

Security Officer

First Coast Security Services
04.2025 - Current

Personal Care Assistant

St Catherine's
11.2023 - 02.2024

Medical Assistant

Prime Med
02.2022 - 02.2023

Customer Service Representative

Southwest Airlines

Graduate Certificate - Medical Assistant

Fortis College

High School Diploma -

Westminster College

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