Summary
Overview
Work History
Education
Skills
Timeline
Generic

VIVIAN POPE

Holly Springs

Summary

HR professional with proven track record in optimizing HR operations and driving organizational success. Skilled in employee relations and performance management, ensuring high level of team productivity and satisfaction. Known for adaptability and reliability in dynamic work settings. Experienced in overseeing compensation, benefits and skilled problem-solver and conflict manager with excellent verbal and written communication skills. Proficient in applicable standards, including EEO, FMLA, and ADA. Highly-effective in delivering successful strategies for maximizing personnel retention and productivity.

Overview

19
19
years of professional experience

Work History

Senior Human Resources Manager

ISK Americas Incorporated
03.2024 - 08.2025
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
  • Developed promotional paths and succession plans.
  • Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
  • Coordinated employee benefits programs, increasing overall satisfaction levels among staff members.
  • Ensured compliance with employment laws, mitigating potential risks to the organization.
  • Spearheaded diversity and inclusion strategies, resulting in a more inclusive workplace culture.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Human Resources Manager

IBC Manufacturing Company/ ISK Biocides
08.2022 - 03.2024
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.

HR Generalist

IBC Manufacturing Company
06.2021 - 08.2022
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
  • Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
  • Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
  • Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.

Project Coordinator/Planner

Dayco Incorporation
01.2019 - 01.2021
  • Responsible for working with various members of the project team and the client to develop a time line, create schedules, and oversee progress to make sure goals are met on time. Also focused on the materials and goods required in the production phase, ensuring the working space is properly maintained in order to have optimal performance.
  • Making sure that the team has the tools they need to execute the project.
  • Creating a project schedule, with milestones, due dates and estimates for the materials that are required.
  • Helping with the documentation of each phase of the project, as well as making summary reports that will be presented to the organization’s management team.
  • Working with team members in the warehouse who have productive issues.
  • Keep up the morale of team members and build relationships with them to develop a strong working unit and supporting their impact on the success of a project.
  • Forecast market challenges based on competitor analysis and industry trends

Environmental Health & Safety Specialist

Thomas & Betts (ABB)
01.2016 - 01.2019
  • Responsible to eliminate hazards, achieve and sustain full safety compliance and promote human behavior towards the continuous improvement of the Byhalia Facility EHS culture and performance. Possess team orientation toward accomplishing plant and company goals for safety.
  • Plans and implements safety policies and procedures in compliance with local, state and federal Occupational Safety and Health Administration rules and regulations.
  • Coordinate ISO 14001 EMS activities.
  • Leads the investigation of incidents and injuries and cooperates in the preparation of material and evidence for organization use in hearing, lawsuits and insurance investigations.
  • Respond to emergency situations involving hazardous material, radiation, or fire and smoke incidents; prepares reports of findings and submits recommendations.
  • Plans and implements programs to train managers and team members in work site safety practices.
  • Maintains safety files and records.
  • Assures the observance of all company policies, plant rules and safety regulations.
  • Manage safety committee meetings.
  • Conducts routine and follow-up safety and hazard inspections of facilities.
  • Develop team member programs such as health education, incident prevention, and safety awareness.
  • Complies and submits incident reports required by regulatory agencies.
  • Prepares studies and analysis of industrial incident causes and hazards to health for use by company personnel and outside agencies.
  • Maintain valid certifications for First Aid/CPR /AED.
  • Prepares and submits reports as required.
  • Remove defective equipment.
  • Participates in the development and implementation of department safety work order tracking and reporting.
  • Analyzes accident and incident reports for trends; makes recommendations for correcting unsafe conditions and actions.

Receptionist/HR Assistant

Thomas & Betts
01.2014 - 01.2016
  • Served as executive assistant to the management team, handled switchboard system. Functioned as primary liaison to customers and ensured a consistently positive customer experience. Provided administrative and technical support to the human resource department and coordinating all office functions and supervising a team of four administrative professionals.
  • Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures.
  • Support and assist Human Resource with FMIA tracking logs, Kronos, SAP, Counseling Database, as well as payroll duties.
  • Reconciling weekly payroll hour.
  • Professionally administer all incoming calls and redirect appropriately, taking messages when required.
  • Greet and direct visitors/guest in a professional, friendly, hospitable manner.
  • Ensure visitors sign in and out on visitor log; issue/collect visitor ID badges.
  • Perform a variety of clerical duties such as typing, filing, photocopying and etc.
  • Receive, sort, and forward incoming mail; add postage to outgoing mail as appropriate and sort for delivery.
  • Stock and distribute office supplies upon request.
  • Submit online request for background checks.
  • Prepare and maintain employee personnel files in line with company policy and government regulations.
  • Other duties as assigned or needed.

Customer Service Representative

PFSweb, Inc.
01.2011 - 01.2014
  • Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
  • Listen attentively to caller needs to ensure a positive customer experience.
  • Access electronic and paper cataloging systems to look up product information and availability.
  • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
  • Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Warehouse Associate

Priority Solutions, Inc.
01.2007 - 01.2011
  • Responsible for timely and accurate fulfillment of customer medical orders when picking and packing as well as keeping inventory.
  • Consistently performed above expectations as a picker with an efficiency rating above 90%. Due to this achievement, I received a monthly bonus and a certificate of achievement. The minimum efficiency expectation was 84%.

Education

Bachelor's Degree -

University of Phoenix
Memphis, TN

Skills

  • Scheduling Meetings
  • Report & Document Preparation
  • Records Management
  • Data Management
  • Spreadsheet & Database Creation
  • Event Planning
  • Multi-tasking
  • Accounts Payable/Receivable
  • Inventory Management
  • Policies & Procedures Manuals
  • Bookkeeping & Payroll
  • Expense Reduction

Timeline

Senior Human Resources Manager

ISK Americas Incorporated
03.2024 - 08.2025

Human Resources Manager

IBC Manufacturing Company/ ISK Biocides
08.2022 - 03.2024

HR Generalist

IBC Manufacturing Company
06.2021 - 08.2022

Project Coordinator/Planner

Dayco Incorporation
01.2019 - 01.2021

Environmental Health & Safety Specialist

Thomas & Betts (ABB)
01.2016 - 01.2019

Receptionist/HR Assistant

Thomas & Betts
01.2014 - 01.2016

Customer Service Representative

PFSweb, Inc.
01.2011 - 01.2014

Warehouse Associate

Priority Solutions, Inc.
01.2007 - 01.2011

Bachelor's Degree -

University of Phoenix

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