Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walicia D. Sipp

Coldwater,MS

Summary

I am a qualified customer service professional with over 8 years of experience in customer care roles, including sales, tech support and customer care. Good listener, brilliant problem solver and confident on the phone. Proficient with various customer relationship management tools. Seeking to use my customer service skills to provide a positive experience to the customers in your company.

Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.

Overview

11
11
years of professional experience

Work History

Call Center Representative

ACT (Advanced Call Center Technologies)
12.2020 - 12.2025
  • Customer service skills
  • Problem solving
  • Conflict Resolution
  • Client Focused
  • Database Administration
  • Filing customer claims
  • Remote
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Met customer call guidelines for service levels, handle time and productivity.

Professional Clerk

Goodwill
12.2015 - 12.2020
  • Greeting customers when entering and leaving the premises
  • Managing transactions using a cash register
  • Accurately taking customer order
  • Balancing the cash register
  • Accepting payments in cash, credit or gift card
  • Providing change and receipts
  • Upselling and cross-selling when appropriate
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Dental Assistant

Family Dentistry Dr. Greg Graves, D.M.D
05.2015 - 11.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

Education

Graduate Certificate - Surgical Technologist

Compassionate Medical Academy
400 W Capital Ave, Ste 1700 Little Rock, Arkansas
05-2025

Dental Assistant Degree -

Delta Technical College
Southaven, MS
01.2015

High School Diploma -

Coldwater Highschool
Coldwater, MS
01.2012

Skills

  • Effective communication abilities
  • Skilled at maintaining composure under pressure
  • Efficiency and Speed
  • Problem Solving Abilities
  • Proficient in handling multiple tasks
  • Effective team contributor
  • Empathy
  • Emotionally Stable
  • Knowledge Retention and Recall
  • Optimistic mindset
  • Excellent computer skills(Microsoft Office Suite,Word,Power Point,10 Key Expert)Type 40 WPM

Timeline

Call Center Representative

ACT (Advanced Call Center Technologies)
12.2020 - 12.2025

Professional Clerk

Goodwill
12.2015 - 12.2020

Dental Assistant

Family Dentistry Dr. Greg Graves, D.M.D
05.2015 - 11.2020

Graduate Certificate - Surgical Technologist

Compassionate Medical Academy

Dental Assistant Degree -

Delta Technical College

High School Diploma -

Coldwater Highschool
Walicia D. Sipp