Summary
Work History
Education
Skills
Timeline
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Wandalyn Simpson

Pensacola

Summary

Dynamic customer service professional with experience at Sprint and Motel 6, excelling in resolving issues and enhancing satisfaction. Skilled in CRM software and active listening, I effectively collaborated with teams to streamline processes, achieving a notable increase in customer retention. Committed to delivering exceptional service and fostering positive client relationships.

Work History

Customer Service Representative

Sprint
  • Assisted customers with inquiries, ensuring prompt and accurate responses.
  • Resolved customer issues effectively, enhancing overall satisfaction.
  • Utilized CRM software to track customer interactions and feedback.
  • Collaborated with team members to streamline service processes.

Front Desk Manager

Motel 6
  • Assisted customers with inquiries, ensuring prompt and accurate responses.
  • Resolved customer issues effectively, enhancing overall satisfaction.
  • Utilized CRM software to track customer interactions and feedback.
  • Collaborated with team members to streamline service processes.

Education

Associate of Science - Business Management

Central Texas College
Killeen, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Sprint

Front Desk Manager

Motel 6

Associate of Science - Business Management

Central Texas College

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Wandalyn Simpson