Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy McCain

Olive Branch

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant 2

Methodist Healthcare
02.2010 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

High School Diploma -

Kirby High School
4080 Kirby Parkway Memphis Tn
05-1985

Skills

  • Healthcare documentation practices
  • Medication administration
  • Skilled in venipuncture techniques
  • Coordinated patient services
  • Experience with digital patient records
  • limited scope X-Ray
  • Basic life support
  • Telephone etiquette
  • Medical terminology knowledge
  • Reliable team player

Certification

  • CCMA - Certified Clinical Medical Assistant
  • Limited Scope Radiological Technologist

Timeline

Certified Medical Assistant 2

Methodist Healthcare
02.2010 - Current

High School Diploma -

Kirby High School

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Wendy McCain