Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wesley Brown

Byhalia,MS

Summary

Dynamic Audi Brand Specialist at Gossett Motors with a proven track record in enhancing customer satisfaction and retention. Leveraging strong communication and problem-solving skills, I fostered lasting client relationships and streamlined transactions, contributing to increased repeat business. Proficient in CRM software, I effectively managed customer information to optimize service delivery.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Driven and personable with passion for luxury automobiles and customer satisfaction. Possesses solid understanding of automotive technology and exceptional communication skills. Dedicated to creating memorable customer experiences and driving brand loyalty.

Overview

3
3
years of professional experience

Work History

Audi Brand Specialist

Gossett Motors
07.2023 - 07.2025
  • Assisted customers with financing options, collaborating with the finance team to ensure smooth transactions.
  • Maintained up-to-date knowledge of Audi products, technology advancements, and market trends through ongoing training sessions.
  • Stayed up to date on all available new and pre-owned vehicles on lot.
  • Consulted with customers to assess needs, determine budget, and describe vehicle options.
  • Increased repeat business by fostering a positive customer experience throughout the entire sales process.
  • Managed customer information within CRM software accurately, streamlining communication between departments as needed.
  • Improved overall buying experience through thoughtful listening skills that allowed me to identify specific client needs quickly.
  • Developed strong relationships with clients by maintaining regular communication and addressing concerns promptly.
  • Sold 200+ vehicles in two years.

Service Porter

Roadshow BMW
05.2022 - 09.2022
  • Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
  • Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
  • Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
  • Demonstrated commitment through impeccable attendance and quality performance.

Education

Business Management

University of Tennessee
Knoxville

Business Management

Pellissippi State Community College
Knoxville

High School Diploma -

Christian Brothers High School
Memphis, TN
05-2021

Skills

  • Strong communication and interpersonal skills
  • Effective negotiation strategies
  • Customer Service and Client retention strategies
  • Consistent reliability
  • Engaging with diverse customers
  • Automotive industry expertise
  • Proficient in computer applications
  • Problem Solving

Timeline

Audi Brand Specialist

Gossett Motors
07.2023 - 07.2025

Service Porter

Roadshow BMW
05.2022 - 09.2022

Business Management

University of Tennessee

Business Management

Pellissippi State Community College

High School Diploma -

Christian Brothers High School
Wesley Brown