Whitney Bell
Holly Springs
Summary
Dynamic and results-driven professional with extensive experience at the University of Tennessee Health Science Center. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Sr. Residency Management Software Analyst
University of Tennessee Health Science Center
08.2023 - Current
- Enhanced end-user experience by identifying and resolving software issues.
- Collaborated with upper management to drive strategy and implement new processes.
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Facilitated knowledge-sharing sessions to enhance team collaboration, resulting in better overall product quality.
Part-Time Keyholder
Home Centric/Bealls
08.2020 - 12.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Program Manager
University of Tennessee Health Science Center
01.2023 - 08.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with residents and faculty, ensuring support for program initiatives.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for residents and faculty
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Established performance goals for employees and provided feedback on methods for reaching ACGME milestones.
Sr. Administrative Services Assistant
University of Tennessee Health Science Center
10.2018 - 01.2023
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained punctuality in meeting scheduling through effective calendar management techniques.
- Simplified workload distribution by creating task lists for team members based on priority levels and deadlines.
- Facilitated smooth departmental transitions during personnel changes, providing training support to new hires as needed.
- Managed high-volume incoming calls, ensuring prompt attention to customer inquiries and concerns.
- Coordinated travel arrangements for staff members, optimizing itineraries while minimizing expenses where possible.
- Expedited invoice processing, ensuring timely vendor payments while maintaining accurate financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Receptionist
OrthoOne Orthopaedics
03.2010 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
Master of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ12-2022
Skills
- Business analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
Timeline
Sr. Residency Management Software Analyst
University of Tennessee Health Science Center
08.2023 - Current
Program Manager
University of Tennessee Health Science Center
01.2023 - 08.2023
Part-Time Keyholder
Home Centric/Bealls
08.2020 - 12.2023
Sr. Administrative Services Assistant
University of Tennessee Health Science Center
10.2018 - 01.2023
Receptionist
OrthoOne Orthopaedics
03.2010 - 07.2018
Master of Science - Healthcare Administration
University of Phoenix
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