Whitney Johnson
Gulfport
Summary
Dynamic Assistant Manager with a proven track record at Dollar Tree, excelling in customer service and team leadership. Enhanced sales growth through strategic inventory management and effective problem-solving. Recognized for improving customer satisfaction and maintaining operational excellence while fostering a motivated team environment. Skilled in financial management and conflict resolution.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Dollar Tree
08.2024 - 09.2025
- Assisted in managing daily operations to ensure efficient store performance.
- Trained and mentored new team members on customer service best practices.
- Coordinated inventory management processes to maintain product availability.
- Implemented visual merchandising strategies to enhance product presentation.
- Monitored sales data to identify trends and improve merchandising efforts.
- Resolved customer complaints with effective problem-solving techniques.
- Collaborated with management on promotional initiatives to drive sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Treasure Bay Casino and Hotel
11.2023 - 04.2024
- Assisted in managing daily operations to ensure efficient store performance.
- Trained and mentored new team members on customer service best practices.
- Coordinated inventory management processes to maintain product availability.
- Implemented visual merchandising strategies to enhance product presentation.
- Monitored sales data to identify trends and improve merchandising efforts.
- Resolved customer complaints with effective problem-solving techniques.
- Collaborated with management on promotional initiatives to drive sales growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Welding -
NCCER
Diamondhead, MSCertificate - Serve Safe
National Restaurant Association
Chicago, ILCertificate - Hospitality
Mississippi Gulf Coast Community College
Gulfport, MSAssociate of Applied Business - Accounting And Finance
Mississippi Gulf Coast Community College
Gulfport, MS04.2012
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Conflict resolution
- Workload management
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Sales growth
- Policy enforcement
- Employee performance evaluations
- Project management abilities
- Cost reduction
- Cost control
- Budgeting and finance
- Business administration
- Financial management
- Promotional planning
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Team collaboration
- Workplace safety compliance
- Product and service sales
- Inventory management
Timeline
Assistant Manager
Dollar Tree
08.2024 - 09.2025
Assistant Manager
Treasure Bay Casino and Hotel
11.2023 - 04.2024
Welding -
NCCER
Certificate - Serve Safe
National Restaurant Association
Certificate - Hospitality
Mississippi Gulf Coast Community College
Associate of Applied Business - Accounting And Finance
Mississippi Gulf Coast Community College