Wileen Hope McQuain
Gulfport
Summary
Seasoned banking professional with 28 years of experience in risk management, branch operations, compliance, and client relations. Proven leader in mitigating risk, optimizing branch performance, and driving operational excellence. Adept at interpreting regulatory guidelines, coaching teams, and delivering customer-centric solutions in high-stakes financial environments. Recognized for promoting a culture of ethical banking and strong internal controls.
Overview
18
18
years of professional experience
Work History
Regional Services Consultant – Risk and Compliance
Wells Fargo Bank
Gulfport
08.2017 - 07.2025
- Delivered expert consulting on operational integrity and compliance for 20 branches across Mississippi and Alabama Gulf Coast.
- Evaluated branch risk through audits, policy adherence, and loss prevention strategies.
- Collaborated with branch leadership to develop and monitor implementation of action plans.
- Promoted ethical conduct and quality service aligned with internal policies and regulatory standards.
- Acted as a strategic advisor on productivity, efficiency, and customer experience for branches.
- Led initiatives fostering a customer-centric, risk-aware culture through training and credible challenge practices.
Branch Manager
Wells Fargo Bank
Biloxi
04.2012 - 08.2017
- Directed a team of over 12 employees, emphasizing sales and compliance excellence.
- Ensured regulatory compliance (BSA, AML, Patriot Act, OFAC, CRA) through thorough documentation and training.
- Reduced risk exposure by enhancing operational reporting and strengthening internal controls.
- Evaluated performance metrics to identify growth opportunities and implemented targeted coaching strategies.
- Aligned financial products with individual client needs to elevate satisfaction.
Licensed Financial Specialist III
Regions Bank
Gulfport
11.2007 - 04.2012
- Originated loans, opened accounts, and provided tailored financial solutions including annuities and insurance products.
- Supported branch profitability through relationship management and community outreach.
- Interpreted client needs and financial goals to construct customized investment strategies.
- Maintained strict compliance with lending and investment regulations.
Education
MBA – Master of Business Administration -
University of Phoenix
01.2010
B.S. - Business Administration
University of Southern Mississippi
01.2000
Skills
- Risk & Compliance Oversight
- Regulatory & Policy Adherence
- Team Leadership & Staff Development
- Operational Risk Mitigation
- Internal Controls & Process Improvement
- Customer Relationship Management
- Analytical & Critical Thinking
- Strategic Branch Performance Consulting
- Excellent Written & Verbal Communication
- Microsoft Office Suite
- Risk Assessment & Compliance Tools
- CRM & Banking Platforms
Timeline
Regional Services Consultant – Risk and Compliance
Wells Fargo Bank
08.2017 - 07.2025
Branch Manager
Wells Fargo Bank
04.2012 - 08.2017
Licensed Financial Specialist III
Regions Bank
11.2007 - 04.2012
MBA – Master of Business Administration -
University of Phoenix
B.S. - Business Administration
University of Southern Mississippi
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