William Anderson
Olive Branch
Summary
A results-driven and adaptable professional with a diverse background in IT support, customer service, operations management, and medical record-keeping. Proven experience in leading teams, troubleshooting complex technical issues, and delivering exceptional service in high-pressure environments. Strong communicator with excellent problem-solving skills, a commitment to continuous learning, and the ability to manage multiple priorities. Seeking to leverage my leadership abilities, technical expertise, and operational experience to contribute to and grow within the MBA program, while preparing for future strategic leadership roles in Healthcare.
Overview
6
6
years of professional experience
Work History
IT Technician
Olemiss Student Housing
Oxford
08.2024 - Current
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Front Desk Receptionist
Olemiss Student Housing
Oxford
06.2023 - 08.2024
- Responded to inquiries and room requests made online, by phone, and via email.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
Lead Attendant
Take 5 Carwash
Oxford
08.2021 - 06.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Medical Records Clerk
Fertility Associates of Memphis
Memphis
04.2019 - 08.2021
- Safeguarded medical records to maintain patient confidentiality.
- Entered data into electronic health record systems.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
Education
BBA - Management-emphasis in Healthcare
University of Mississippi
University, MS05-2025
High School Diploma -
Lewisburg Highschool
Olive Branch, MS05-2021
Skills
- Customer service
- Leadership
- Problem solving
- Office Management
- Team Collaboration
- Data entry
- Microsoft Office
- Attention to Detail
Organizations
- Phi Sigma Theta (Member: Sep. 2022- Sep. 2024)
- Olemiss Christian Apologetics Club (Member: Aug. 2024-Current)
- Badges and Gavels (Member: Aug. 2024-Current)
- The Martial Arts Club (Member: Aug. 2024-Current)
Timeline
IT Technician
Olemiss Student Housing
08.2024 - Current
Front Desk Receptionist
Olemiss Student Housing
06.2023 - 08.2024
Lead Attendant
Take 5 Carwash
08.2021 - 06.2023
Medical Records Clerk
Fertility Associates of Memphis
04.2019 - 08.2021
BBA - Management-emphasis in Healthcare
University of Mississippi
High School Diploma -
Lewisburg Highschool
Similar Profiles
Julie Ann LongoriaJulie Ann Longoria
Assistant Director at Compass Rose Student HousingAssistant Director at Compass Rose Student Housing
Freddy Armenta MaresFreddy Armenta Mares
Housing Outreach Specialist at Student Housing OfficeHousing Outreach Specialist at Student Housing Office
Devine StoutDevine Stout
Maintenance Technician at Locale student housingMaintenance Technician at Locale student housing