William Elfers
Oxford
Summary
Attentive retail professional brings several years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of customer service and exceeding service standards. People- and service-oriented leader with positive attitude and remarkable work ethic. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
Work History
Keyholder
Myers Apothecary
04.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Front of House Employee
Yugo Oxford
04.2022 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Customer Service Manager
Home Place Pastures
03.2021 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained and managed online store.
- Assisted throughout the production plant and farm where necessary
Driver/Utility
Clark Beverage Group
12.2020 - 03.2021
- Provide information about existing and upcoming items and promotions to customers upon request
- Delivering and merchandising accounts to meet company standards
Front of House Lead
The Sipp on South Lamar
11.2019 - 11.2020
- Maintain a superb level of product knowledge from spirit availability, allergen information and attention to detail with hundreds of wines
- Created custom cocktail recipes for seasonal menus and private events
- Train staff on said knowledge while building rapport with new and returning customers alike in compliance to company standards
Sales / Driver Lead
Better Brands Distributing Company
09.2017 - 11.2019
- Efficiently communicate with customers as far as product and promotional needs
- Communicate between drivers and accounts to ensure all deliveries are finished in an accurate and timely manner
Education
Marketing/Public Relations
Wright State University
Dayton, OH06.2012
HS Diploma -
Georgetown High School
Georgetown, OH06.2010
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Customer Service Management
- Bank Deposits
- Staff Training and Development
- Staff Oversight
- Alarm systems
Timeline
Keyholder
Myers Apothecary
04.2024 - Current
Front of House Employee
Yugo Oxford
04.2022 - 07.2024
Customer Service Manager
Home Place Pastures
03.2021 - 03.2022
Driver/Utility
Clark Beverage Group
12.2020 - 03.2021
Front of House Lead
The Sipp on South Lamar
11.2019 - 11.2020
Sales / Driver Lead
Better Brands Distributing Company
09.2017 - 11.2019
Marketing/Public Relations
Wright State University
HS Diploma -
Georgetown High School
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